Education Associate 3 (PCN 051098)

State of Alaska; Juneau (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

The State of Alaska, Department of Education & Early Development, is seeking an Education Associate 3 in Juneau to lead the Teacher Certification office and serve as the first point of contact for educators seeking certification. You will review applications for eligibility, issue certificates, and ensure timely, accurate, and supportive service.

This role oversees the Juneau office operations, collaborates with the Teacher Certification team, and helps maintain efficient systems that support

Qualifications

• Graduation from an accredited college in administration/education.
• One year of experience as Education Associate 2 with Alaska or equivalent.
• Alternative: six years in education/counseling/administrative services with substitutions.

Responsibilities

• Lead in a customer-focused role within the Teacher Certification office.
• Review and evaluate certification applications for eligibility.
• Manage the Juneau Teacher Certification office operations.
• Collaborate with the Teacher Certification team to ensure efficient processes.

Skills

Customer Service

Computer Skills

Analytical Thinking

Leadership

Professionalism

Education

Bachelor's degree in admin/education

Tools

Microsoft Office

Job description

Welcome to the Department of Education & Early Development

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

We’d be delighted to have you join our team.

What you will be doing:

The Education Associate 3 is the office Lead in a customer-focused role within DEED’s Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types. In addition to daily application review, this position manages the Teacher Certification office in Juneau, ensuring it runs smoothly and is responsive to the needs of educators. Working with the Teacher Certification team, the Teacher Education Associate 3 helps maintain efficient office operations and contributes to a positive, service oriented experience for all applicants.

Our organization, mission, and culture:

The Education Associate 3 serves within DEED’s Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators and school districts, ensuring they understand and can successfully navigate Alaska’s certification requirements. The Teacher Education Associate 3 plays a critical role by processing certification applications and maintaining effective, efficient systems that support the Teacher Certification team.

The benefits of joining our team:

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED’s mission of providing an excellent education for every student, every day. Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing. One Teacher Certification Education Specialist provides expertise and support for the new TEACH-AK online certification system. One Program Coordinator supports the Educator Registered Apprenticeship Program. The Teacher Certification Administrator works closely with the entire team to address educator and district needs and to guide ongoing system improvements.

The working environment you can expect:

This position is located in Juneau, Alaska. The Teacher Certification office is found on the 9th floor of the State Office Building.

Who we are looking for:

• Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Analytical Thinking/Problem Solving – Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Leadership – Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
• Professionalism – Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non‑verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.

Graduation from an accredited college, preferably in administration and/or education. AND One year of experience as an Education Associate 2 with the State of Alaska or the equivalent elsewhere. OR Six years of experience in the broad field of education, counseling or administrative services, two years of which were at the technical/paraprofessional. OR Any combination of the above. Substitution: In option 2, graduate study may be substituted for the required specialized experience on a year-for-year basis. Undergraduate study, preferably in administration and/or education may also substitute for the generalized experience in option 2 on a year-for-year basis.

The State of Alaska does not provide VISA Employer sponsorships.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

For specific information in reference to the position, feel free to contact the hiring manager at:

Simone Sanders

Administrator, Teacher Education & Certification

907-269-0161

[e-mail]