Education Associate 3

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 65,000 - 86,000; Full time

Job summary

The Department of Education & Early Development (DEED) in Juneau, Alaska, seeks an Education Associate 3 to lead the Teacher Certification office, acting as the primary contact for educators seeking certification.

The role reviews and evaluates applications, ensures eligibility, and issues certificates in accordance with Alaska regulations. It also manages daily operations to support educators and districts.

Qualifications

• Graduation from an accredited college, preferably in administration and/or education.
• Six years of experience in education, counseling or administrative services, two years at the technical/paraprofessional level.
• Any combination of the above.
• Graduate or undergraduate study may substitute for the required experience as noted.

Responsibilities

• Lead the Teacher Certification office in Juneau, ensuring timely, accurate responses to educators seeking certification.
• Review and evaluate certification applications in line with Alaska statutes and procedures.
• Maintain efficient office operations and support a service‑oriented experience for applicants.
• Collaborate with the Teacher Certification team to improve processes and systems.

Skills

Customer Service

Computer Skills

Analytical Thinking/Problem Solving

Leadership

Professionalism

Education

Bachelor degree in administration/education

Six years in education/counseling/administrative services

Any combination of-related experience/education

Job description

Job Description

Welcome to the Department of Education & Early Development

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

We’d be delighted to have you join our team.

What you will be doing:

The Education Associate 3 is the office Lead in a customer‑focused role within DEED’s Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types.

In addition to daily application review, this position manages the Teacher Certification office in Juneau, ensuring it runs smoothly and is responsive to the needs of educators. Working with the Teacher Certification team, the Teacher Education Associate 3 helps maintain efficient office operations and contributes to a positive, service oriented experience for all applicants.

Our organization, mission, and culture:

The Education Associate 3 serves within DEED’s Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators, schools, and districts, ensuring they understand and can successfully navigate Alaska’s certification requirements. The Teacher Education Associate 3 plays a critical role by processing certification applications and maintaining effective, efficient systems that support the Teacher Certification team..

The benefits of joining our team:

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED’s mission of providing an excellent education for every student, every day. Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing. One Teacher Certification Education Specialist provides expertise and support for the new TEACH‑AK online certification system. One Program Coordinator supports the Educator Registered Apprenticeship Program. The Teacher Certification Administrator works closely with the entire team to address educator and district needs and to guide ongoing system improvements

The working environment you can expect:

This position is located in Juneau, Alaska. The Teacher Certification office is found on the 9th floor of the State Office Building.

Who we are looking for:

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service

• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Computer Skills

• Uses computers, software applications, databases, and automated systems to accomplish work.

Analytical Thinking/Problem Solving

• Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Leadership

• Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Professionalism

• Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.

Minimum Qualifications

• (1) Graduation from an accredited college, preferably in administration and/or education. AND One year of experience as an Education Associate 2 with the State of Alaska or the equivalent elsewhere.
• OR
• (2) Six years of experience in the broad field of education, counseling or administrative services, two years of which were at the technical/paraprofessional.
• OR
• (3) Any combination of the above.

Substitution: In option 2, graduate study may be substituted for the required specialized experience on a year-for-year basis. Undergraduate study, preferably in administration and/or education may also substitute for the generalized experience in option 2 on a year-for-year basis.

Additional Required Information

• 1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
• 2. A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
• 3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.
• Note: The position is in-person, Juneau based. No telework options are available.
• Please read the information below carefully. This applies to your application submission.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If