Education and Research Coordinator

Central Health; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Central Health seeks an Education & Research Coordinator to support workforce development, educational programs, research activities, and community engagement across Central Texas.

In this hybrid role, you will coordinate CTHA, manage onboarding and scheduling, track data, prepare reports, and collaborate with schools, healthcare partners, and academic institutions to advance education pathways and learner opportunities.

Qualifications

• Minimum 3 years of customer service experience required.
• Experience in healthcare, nonprofit, education or academic setting preferred.
• Hybrid role requiring coordination and program support.

Responsibilities

• Coordinate and support CTLA/CTHA in collaboration with schools and healthcare partners.
• Serve as liaison between Central Health, educational institutions, and community partners.
• Coordinate observational and experiential learning opportunities aligned with curriculum and career pathways.
• Manage student experiences, including shadowing, tours, and workforce development events.
• Develop and maintain a network of healthcare professionals for classroom presentations and mentorship.
• Support recruitment, engagement, and retention for education and workforce programs.
• Provide admin and operational support for CHW and MA apprenticeship programs including scheduling and reporting.
• Monitor labor market trends to inform programming and workforce strategies.
• Collect and report program data, outcomes, and performance metrics for grants and stakeholders.

Skills

Customer service

Communication

Education

Associates Degree (higher degree accepted)

Job description

Overview

This is a hybrid position. Individuals in this position may work both at an approved off‑site location and onsite at a primary location or multiple locations based on business needs.

The Education & Research Coordinator serves as a central resource for the Education & Research Department, supporting workforce development, educational programs, research activities, and community engagement initiatives across Central Health. Working closely with department leadership, program managers, healthcare professionals, academic institutions, and community partners, this role coordinates the Central Texas Healthcare Academy (CTHA) and other education and workforce programs that promote awareness of healthcare careers and create pathways to education, training, and employment. The Coordinator provides administrative, operational, and programmatic support for Community Health Worker (CHW) and Medical Assistant (MA) apprenticeship programs; K-12 student engagement initiatives; and learner programs involving observers, interns, medical students, residents, fellows, nursing students, and allied health trainees. Responsibilities include coordinating onboarding, scheduling, communications, program logistics, data tracking, reporting, and research operations; maintaining strong partnerships with internal and external stakeholders; supporting departmental events and special projects; and contributing to the successful implementation and continuous improvement of education, workforce development, and research initiatives. Performs other related duties as assigned.

Responsibilities

Essential Functions:

• Coordinate and support the Central Texas Healthcare Academy (CTHA) in collaboration with school districts, healthcare organizations, and industry partners.
• Serve as a liaison between Central Health, educational institutions, community organizations, and healthcare partners to support workforce development and educational initiatives.
• Coordinate observational and experiential learning opportunities that align with curriculum requirements and healthcare career pathways.
• Manage student experiences, including shadowing, tours, career exploration activities, and workforce development events.
• Develop, maintain, and facilitate a network of healthcare professionals to provide classroom presentations, mentorship, career panels, and student engagement opportunities.
• Support recruitment, engagement, and retention efforts for CTHA and other education and workforce development programs.
• Provide administrative and operational support for Community Health Worker (CHW) and Medical Assistant (MA) apprenticeship programs, including scheduling, documentation, tracking, compliance, and reporting.
• Monitor local labor market trends and healthcare workforce needs to inform educational programming, workforce development strategies, and career pathway initiatives.
• Collect, maintain, analyze, and report program data, outcomes, and performance metrics for grants, departmental reports, and stakeholder updates.
• Gather and analyze participant and stakeholder feedback to identify opportunities for program enhancement and continuous improvement.
• Assist with planning, coordination, and execution of educational events, workforce development activities, meetings, conferences, and community outreach initiatives.
• Support the development, coordination, and distribution of the monthly Clinical Services Newsletter, including content collection, editing, stakeholder engagement, and publication support.
• Assist in the development, compilation, design, and annual publication of the Education & Research Department booklet, highlighting departmental programs, learner achievements, outcomes, and key accomplishments.
• Support the maintenance of the Scholarly Activity website, including collecting content, tracking publications and presentations, updating faculty and learner accomplishments, and ensuring information is current and accurate.
• Prepare correspondence, presentations, reports, promotional materials, and other communications to support departmental operations and strategic initiatives.
• Develop and maintain effective working relationships with internal and external stakeholders to advance departmental goals and educational opportunities.
• Perform other duties and special projects as assigned in support of the Education & Research Department.

Qualifications

Education:

• Associates Degree (higher degree accepted) - Required

Work Experience:

• 3 years of Customer Service Experience - Required
• 2 years of Healthcare, Non‑profit, Education or Academic Setting - Preferred