Education Abroad Advisor

Binghamton University, SUNY; City of Binghamton (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Binghamton University, SUNY's Office of International Education and Global Initiatives (IEGI) seeks an Education Abroad Advisor to provide professional-level support for education abroad programs. You will coordinate logistics, advise students, edit program materials in Terra Dotta, and participate in campus outreach.

Primary duties include advising students at education abroad fairs and events, maintaining program documentation, and collaborating with faculty, staff, and partner institutions to

Qualifications

• Bachelor's degree
• Experience studying, working, or living abroad
• Documented experience of public speaking and delivering presentations
• Ability to work some evenings and weekends and occasionally travel domestically and internationally
• Valid driver's license to operate a vehicle in NYS and travel documents

Responsibilities

• Coordinate education abroad program logistics with partners and campus units
• Advise students via drop-in, appointments, and events
• Develop and present information sessions and fairs
• Maintain Terra Dotta materials and program documentation
• Conduct campus outreach and represent IEGI at events
• Monitor program quality and respond to issues promptly

Skills

Independent work

Team collaboration

Time management

Attention to detail

Organizational skills

Cross-cultural communication

Customer service

Education abroad software

Education

Bachelor's degree

Master's degree

Job description

The Office of International Education and Global Initiatives (IEGI) administers Binghamton University's international exchange and education abroad programs.

The Education Abroad Advisor provides professional-level administrative, technical, and programmatic support to the IEGI. The designated responsibilities are to be performed with attention to accuracy, clear and courteous communication with IEGI partners, and the efficiency required in an office environment at a public university. Promotional and outreach functions are important for this position. The applicant must maintain working relationships with faculty, education abroad directors and advisors, counterparts in other institutions in the U.S. and abroad, Binghamton University campus offices, and with students and parents. The Education Abroad Advisor needs to exercise high levels of diplomacy, patience, cooperation, collegial communication, and, on occasion, the ability to be calmly firm. The Education Abroad Advisor reports to the Assistant Director of International Education and Global Initiatives.

Duties:

• Binghamton University education abroad programs:
  • Coordinate all program logistics by working collaboratively and professionally with colleagues in the IEGI, International Education and Global Affairs (IEGA), partner institutions, host organizations, faculty members, and other campus constituents, as needed.
  • Solve challenges as they arise to ensure program success.
  • Complete the education abroad program cycle, which includes recruiting and advising potential participants, guiding interested students through the application process, editing program materials in Terra Dotta, selecting program participants, developing on-site arrangements, researching program logistics, maintaining the program emergency response plan, and conducting pre-departure orientations for each program within the assigned portfolio.
  • Actively assess programs and share recommendations with the Assistant Director of International Education and Global Initiatives to strengthen all programs, with particular focus on those in the assigned portfolio. (The portfolio of programs will depend on the unique background the individual brings to the position.)
  • Work as a collaborative team member with other IEGI colleagues by providing support for advising, presenting information sessions, serving on scholarship committees, marketing, mentoring Education Abroad Ambassadors, conducting campus outreach, and covering the front desk, as needed.
  • Conduct site visits to review programs, gather up-to-date information about program partners and the local environment in which students' study and live, as recommended by the Assistant Provost for International Education and Global Affairs.
• General education abroad advising:
  • Provide general advising to Binghamton University students and non-Binghamton University students via drop-in advising hours, in person and virtual advising appointments, email, and via front desk coverage, including some evening and weekend events, as assigned.
  • Advise students at Binghamton University Education Abroad Fairs, assigned SUNY fairs, campus-wide presentations, and collaborative events. Organize, implement, and assess general information programs and topical information sessions.
  • Learn and consistently apply knowledge of Binghamton University, other-SUNY, and non-SUNY education abroad programs and the policies that govern study abroad participation at Binghamton University and within SUNY.
  • Stay up to date with best practices in advising for the specific portfolio set, as well as for education abroad advising in general.
• Campus outreach:
  • Partner with campus colleagues to reach and support prospective, current, and previous education abroad participants.
  • Create, implement, and assess new and continuing collaborative programs.
  • Represent IEGI at campus events, community events, presentations, and campus-wide committees.
• Knowledge, Skills, and Abilities
  • Ability to work independently and as a team member by implementing effective problem-solving skills and the ability to take appropriate initiative
  • Ability to effectively prioritize and manage multiple tasks in a high volume, dynamic environment
  • Written skills and proven attention to details
  • Organizational abilities
  • Cross-cultural communication skills
  • Commitment to high quality and efficient customer service to students, faculty, staff, and external partners via navigating challenging and everyday situations with a professional and diplomatic demeanor
  • Ability to use and understand education abroad program management software

Requirements:

• Bachelor's degree
• Experience studying, working, or living abroad
• Documented experience of public speaking and delivering presentations
• Ability to work some evenings and weekends and occasionally travel domestically and internationally
• Valid driver's license to operate a vehicle in NYS and travel documents

Preferred:

• Master's degree
• At least two years of professional experience in higher education
• Experience with one-on-one student advising
• Experience studying, living, or working abroad in a non-traditional education abroad location (Traditional education abroad host-countries include: Italy, Spain, and the United Kingdom)