EdTech Partnerships & Operations Coordinator (Hybrid)

Beacon Hill Staffing Group, LLC; Boston (MA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking an Operations Coordinator for a growing education technology nonprofit in Jamaica Plain, MA. You will support the School Partnerships team across sales, onboarding, and the partnership lifecycle, helping build strong relationships with K-12 schools and districts.

The ideal candidate is highly organized, detail-oriented, customer-focused, and eager to support educators while advancing educational outcomes.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1-3+ years of experience in operations, customer support, administrative coordination, sales support, or similar roles.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Google Workspace.
• Ability to learn new software and systems quickly.
• Self-starter who can work independently and proactively solve problems.

Responsibilities

• Serve as the first point of contact for inbound school and district inquiries.
• Provide timely, professional responses and route inquiries to the appropriate team members.
• Support customers with basic questions regarding subscriptions, curriculum access, and platform functionality.
• Escalate technical or specialized inquiries when appropriate.
• Coordinate demo scheduling, meeting logistics, and follow-up communications.
• Assist with proposals, quotes, purchasing documentation, and sales-related communications.
• Research schools and districts to support outreach initiatives and meeting preparation.
• Prepare and customize presentations and partner-facing materials.
• Maintain organized records of sales and outreach assets.
• Enter and maintain accurate information within Salesforce.
• Manage dashboards, reports, trackers, and operational documentation.
• Ensure data integrity across partnership records and reporting systems.
• Assist with documenting and improving internal processes and workflows.
• Coordinate logistics for webinars, trainings, partner meetings, and other events.
• Track registrations, attendance, communications, and materials.
• Assist with onboarding activities for new school partners.
• Support preparation and coordination for in-person events.
• Process purchase orders, invoices, agreements, and subscription documentation.
• Maintain accurate records of partnership transactions and contracts.
• Coordinate with internal teams to ensure timely processing of required documentation.

Skills

Excellent written and verbal commu ni

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

Job description

Beacon Hill Staffing Group, LLC is seeking an Operations Coordinator for a growing education technology nonprofit in Jamaica Plain, MA. You will support the School Partnerships team across sales, onboarding, and the partnership lifecycle, helping build strong relationships with K-12 schools and districts.

The ideal candidate is highly organized, detail-oriented, customer-focused, and eager to support educators while advancing educational outcomes.