Editorial Operations Specialist

Society for Scholarly Publishing; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading publisher as an Editorial Operations Specialist, where you will enhance researcher engagement and support editorial workflows. In this role, you will coordinate editor requests, respond to inquiries, and maintain editorial records. Ideal candidates will have strong communication skills, attention to detail, and experience in a customer service setting.

Benefits

Generous paid time off

Flexible Work Schedule

Competitive medical, dental and vision benefits

Training and Tuition assistance

Employee Assistance Program

Qualifications

• 1 - 2 years of experience in a customer service role within an office setting.
• Familiarity with scholarly publishing or higher education is a plus.
• Proficiency in Microsoft Office Suite and experience with ticketing systems.

Responsibilities

• Execute day-to-day journal operations and respond to editorial queries.
• Perform editorial outreach operations to drive submissions.
• Maintain accurate records to support internal reporting.

Skills

Interpersonal skills

Written communication

Attention to detail

Organizational skills

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

Ticketing systems

Salesforce

Job description

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing.

AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions.

We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact.

The Editorial Operations Specialist reporting to the Associate Publisher, Researcher Engagement and Experience, is a detail driven and customer-centric professional directly responsible for executing core editorial workflows and researcher engagement activities that ensure a smooth, high-quality experience for editors, authors, and internal teams.

How you’ll make an impact:

• Executes the day-to-day operations of journals, supporting a range of needs such as coordinating editor requests, assisting with workflow or platform updates, responding to editorial office and content operations queries, and submitting internal tickets for platform maintenance.

• Performs editorial outreach operations to drive submissions to AIP Publishing and Member Society publications using established workflows, including assisting and supporting the onboarding of guest editors and executing commissioning campaigns in alignment with the campaign calendar.

• Responds promptly and professionally to researcher and editor inquiries via ticketing software.

• Maintains accurate records to support internal reporting.

• Executes operations for the full lifecycle of editorial board service, including maintaining up-to-date editor lists, performing onboarding and renewal processes, tracking conflicts of interest, and collaborating with internal teams to ensure journal information remains current across online and print materials.

What you're great at:

• Exceptional interpersonal and written communication skills and a genuine interest in helping people and solving problems.

• Ability to work effectively across teams, share information clearly, and engage productively with colleagues.

• Strong attention to detail and organizational abilities. Capable of following complex processes independently and accurately. Aptitude for improving workflows and systems, with a willingness to suggest ideas and contribute to ongoing process improvements.

• Comfortable maintaining records and formatting data using basic Excel tools.

• Seeks feedback, asks questions, and applies new knowledge to daily work. Interest in being an active participant in team discussions and sharing learning opportunities with team members.

What we’re looking for:

• 1 - 2 years of experience in a customer service role within an office setting required. Remote experience preferred but not required.

• Bachelor's degree or a minimum of 1 year equivalent work experience required.

• Familiarity with scholarly publishing, higher education, or research is a plus.

• Proficiency in Microsoft Office Suite. Experience with ticketing systems, Salesforce, peer review systems, and Atlassian products is a plus.

• Willingness to travel 1 - 4 times per year for in-person meetings required.

Our excellent total rewards package includes:

• A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!
• Generous paid time off and paid sick and safe leave
• Flexible Work Schedule
• Competitive medical, dental and vision benefits
• Exceptional retirement benefits
• Monthly remote stipend
• Training and Tuition assistance
• Employee Assistance Program

Salary Range:

$24.00 – $25.00 hourly

At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live.

A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.

https://publishing.aip.org/privacy/