Editor/Writer

Hired by Matrix, Inc.; South Jordan (UT); Hybrid; USD 34,000 - 62,000; Full time

Job summary

Hired by Matrix, Inc. is seeking a contract Editor/Writer for a hybrid role in Utah with in-office attendance three days per week. The position requires exceptional grammar, strong communication skills, and experience in financial services.

The ideal candidate will handle client complaints, collaborate with cross-functional teams, and maintain high standards of accuracy and professionalism while supporting various client relations operations.

Qualifications

• Experience in financial services and client relations.
• Excellent grammar, composition, and communication skills.
• Ability to work with all levels of employees and teams.
• Strong initiative, drive, and self-motivation.
• Proficiency in MS Word and Outlook.
• Able to handle multiple tasks in a fast-paced setting.
• Local candidate able to work onsite 3 days per week.

Responsibilities

• Research and respond to operational client complaints while ensuring regulatory compliance.
• Collaborate with field staff and management to escalate and resolve issues.
• Build relationships with Client Relations Editors and learn processes and style guidelines.
• Manage workload with initiative, self-motivation and accountability.
• Cover client-facing telephone lines and provide phone support at least one day per week.
• Support settlement processing, privacy opt-out processing, and special projects as needed.

Skills

Financial services experience

Grammar and composition

Written and oral communication

Initiative and drive

Cross-functional collaboration

Phone presentation skills

Organizational skills

Attention to detail

Self-motivation

Client relations

Customer service

Banking operations

Education

Bachelor's degree in Finance, Economics, English/Communications or related discipline

Tools

Microsoft Word

Microsoft Outlook

Job description

At-a-Glance:
Join a global financial institution as a contract Editor/Writer in a hybrid role with in-office attendance three days per week.

Position Type:

• Contract
• Hybrid (in-office attendance 3 days per week)

Required:

• Experience in financial services.
• Excellent grammar and composition skills.
• Excellent written and oral communication skills.
• Strong initiative and drive.
• Proficiency in Microsoft Word and Outlook programs.
• Proven ability to work effectively with all levels of employees.
• Exceptional phone presentation skills.
• Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks.
• Strong organizational skills, attention to detail, and excellent follow-up skills.
• Ability to be self-motivated and succeed in a team atmosphere.
• 2 years of Client Relations, Customer Service, Banking Operations, Brokerage Operations, or Financial Services experience.
• Local and should be able to work 3 days onsite per week.

Preferred:

• Bachelor's degree in Finance, Economics, English/Communications or a related discipline; work experience considered in lieu of these degrees.
• Knowledge and some level of expertise in the brokerage industry or banking operations.
• Industry Experience: Financial Services, Brokerage, Wealth Management, or Banking.
• Demonstrated employment stability and a record of successfully completing prior assignments.

Responsibilities:

• Research and respond to operational client complaints while ensuring compliance with regulatory requirements and internal complaint-handling guidelines.
• Collaborate effectively with business partners, including field and operations staff and management, to escalat**e** and resolve complaint-related issues.
• Build strong working relationships with Client Relations Editors while learning departmental processes and style guidelines.
• Manage workload effectively while demonstrating initiative, self-motivation, and accountability.
• Participate in the coverage of client-facing telephone lines, providing phone support at least one day per week.
• Maintain a professional and client-focused approach while handling incoming calls and addressing inquiries.
• Support various operational functions within Client Relations, including settlement processing, privacy opt-out processing, and participation in special projects as needed.