eDiscovery Delivery Lead

1100 Epiq eDiscovery Solutions, Inc.; Overland Park (KS); On-site; USD 90,000 - 100,000; Full time

Job summary

1100 Epiq eDiscovery Solutions, Inc. is seeking a senior Client Services professional to own the service delivery relationship for assigned eDiscovery projects in the Kansas City area. You will coordinate client deliverables and drive satisfaction while guiding best practices across projects.

The role emphasizes leadership, strategic guidance, and cross-functional collaboration with internal partners to ensure high-quality outcomes and proactive communication with clients.

Qualifications

• Solid understanding of eDiscovery and litigation support industry with 4+ years in project management roles.
• Strong oral and written communication; ability to manage client expectations and relationships.

Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Works with clients to establish best practices which meet their needs and addresses prioritization issues.
• Provides high-level consultative input to clients and staff, with emphasis on analytics and technology-assisted reviews.
• Prepares project forecasts and work schedules, and aligns with Client Services Manager.

Skills

eDiscovery knowledge

Project management

Leadership

Client relationship skills

Oral and written communication

Budgeting & financial reporting

Stakeholder management

Problem solving

Job description

1100 Epiq eDiscovery Solutions, Inc. is seeking a senior Client Services professional to own the service delivery relationship for assigned eDiscovery projects in the Kansas City area. You will coordinate client deliverables and drive satisfaction while guiding best practices across projects.

The role emphasizes leadership, strategic guidance, and cross-functional collaboration with internal partners to ensure high-quality outcomes and proactive communication with clients.