EDI Platform Stewardship & Operations Lead

Cypress HCM; Phoenix (AZ); On-site; USD 150,000 - 190,000; Full time

Job summary

Cypress HCM is seeking a Senior Manager to lead TPDM Operations & Platform Stewardship, focusing on platform governance, operational excellence, and continuous service improvement for the TPDM organization. You will own Edifecs EDI platform health, SLA management, vendor relations, capacity planning, and technical debt reduction.

The role partners with leadership and external vendors to align TPDM operations with enterprise objectives, driving dashboards, scorecards, and executive reporting

Qualifications

• Advanced knowledge of EDI platforms, data integration architectures, and trading partner integration patterns.
• Strong understanding of monitoring, alerting, operational metrics, SLA management, and service delivery.
• Experience with vendor management, licensing, and contract administration.
• Experience supporting high-volume, mission-critical systems in a 24x7 environment.
• Strong analytical, problem-solving, and root-cause analysis capabilities.
• Excellent written and verbal communication skills.
• Experience with Agile methodologies and operational service management practices.

Responsibilities

• Lead TPDM operational excellence and platform stewardship functions.
• Coordinate cross-pillar initiatives, escalations, and operational priorities across EDI, ETL, and Delivery teams.
• Drive accountability, continuous improvement, collaboration, and high-quality service delivery.
• Present operational updates, platform scorecards, and executive-level reporting.
• Mentor and coach team members and leaders using established development programs and skill matrices.
• Serve as an escalation point for operational issues and cross-functional decisions.
• Support succession planning and provide Director-level coverage as needed.
• Own Edifecs platform performance metrics, including uptime, throughput, error rates, and SLA compliance.
• Establish and maintain platform governance, standards, runbooks, buildbooks, and change management processes.
• Manage platform capacity planning, technical debt reduction, upgrades, patching, and risk mitigation.
• Serve as primary operational contact for the Edifecs vendor relationship.
• Manage license tracking, operational escalations, roadmap alignment, and contract milestones.
• Monitor SaaS migration progress, business-case realization, and implementation milestones.
• Own and improve the TPDM Intake & Triage process.
• Develop and maintain dashboards, scorecards, KPIs, and operational reporting.
• Standardize workflows and identify opportunities to improve reliability and efficiency.
• Partner with technical teams to implement automation solutions.
• Govern documentation standards across the TPDM Confluence environment.
• Ensure documentation remains accurate, current, and aligned to operational standards.
• Translate strategic priorities into executable work plans and measurable outcomes.
• Lead TPDM governance frameworks, quality assurance standards, and operational processes.
• Maintain staffing plans, succession documentation, and organizational design artifacts.
• Support external stakeholder engagement, governance committees, and vendor partnerships.
• Drive career development initiatives, skills assessments, and training programs.
• Manage multiple strategic initiatives and operational programs simultaneously.
• Develop project timelines, estimates, budgets, and resource plans.
• Ensure effective change management and operational readiness.
• Participate in budgeting, capacity planning, vendor negotiations, and financial oversight.
• Identify opportunities for cost savings and operational efficiencies.

Skills

EDI platforms

Data integration

Monitoring & metrics

SLA management

Vendor management

Agile methodologies

Communication

Leadership

Tools

Azure DevOps

Splunk

Active Batch

Job description

Cypress HCM is seeking a Senior Manager to lead TPDM Operations & Platform Stewardship, focusing on platform governance, operational excellence, and continuous service improvement for the TPDM organization. You will own Edifecs EDI platform health, SLA management, vendor relations, capacity planning, and technical debt reduction.

The role partners with leadership and external vendors to align TPDM operations with enterprise objectives, driving dashboards, scorecards, and executive reporting