EDI / IT Manager

SBH Fashion; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

SBH Fashion is seeking an experienced EDI/IT Manager to lead EDI and IT operations, guiding a two-person team. You will drive process improvements, ensure accurate electronic trading with customers and suppliers, and partner with Shipping, Warehouse, and Sales to resolve system issues.

You should bring strong EDI expertise, hands-on problem solving, and people-management skills to maintain reliable IT and EDI services. Experience with Sage and Kissinger is a plus.

Qualifications

• 5+ years hands-on EDI experience at a consumer products company.
• Strong understanding of EDI transactions, system integrations, and end-to-end order processing.
• Excellent problem-solving skills and clear communication under pressure.

Responsibilities

• Oversee day-to-day EDI processes and ensure timely exchange of documents.
• Collaborate with Shipping, Warehouse and Sales to resolve issues.
• Reduce avoidable chargebacks from shipping errors and EDI failures.
• Monitor EDI performance, identify errors, and implement solutions.
• Manage EDI customer and supplier setups, testing, onboarding, and maintenance.
• Support system changes, upgrades, testing, and improvements.

Skills

EDI experience

Staff leadership

Process improvement

Communication skills

Tools

Sage

Kissinger

Job description

Job Title: EDI / IT Manager
We are seeking an experienced and hands-on EDI/IT Manager to lead our processes, ensuring efficient, accurate, and reliable electronic trading with customers and suppliers.
The successful candidate will lead a team of two, providing guidance and support while driving continuous improvement across EDI/IT operations.
This is an ideal opportunity for someone who combines strong technical EDI knowledge with excellent problem-solving, organizational, and people management skills.
Experience with Sage and Kissinger are a plus!

EDI Operations and Process Management

• Oversee the day-to-day management of EDI processes, ensuring the accurate and timely exchange of electronic business documents, including orders, invoices, dispatch notifications, and acknowledgements. (850/860/856/810/832/846 GS1-128 labels and non-EDI orders)
• Work closely with Shipping, Warehouse and Sales teams to resolve system and process issues.
• Work closely with the Shipping Manager to reduce avoidable chargebacks arising from shipping errors, labelling, packaging, delivery compliance, documentation, and EDI failures.
• Monitor EDI performance, identify errors and recurring issues, and implement effective solutions.
• Manage EDI customer and supplier setups, testing, onboarding, and ongoing maintenance as needed.
• Support system changes, upgrades, testing, and improvements.

IT Operations and Support

• Partner with external IT support provider and software supplier to resolve technical issues and maintain service levels.
• Support the implementation of IT policies, data protection measures, access controls, and cybersecurity best practices.
• Oversee day-to-day IT support, ensuring employees have reliable access to the systems, applications, and equipment required to perform their roles.
• Manage IT support requests, prioritizing issues according to business impact and urgency.
• Coordinate the setup and removal of user accounts, access permissions, hardware, and software.
• Maintain an overview of IT assets, licenses, suppliers, and support arrangements.

Qualifications

• 5+ years of hands-on EDI experience, at a consumer products company, with a strong emphasis on mapping, integration, and troubleshooting.
• Strong understanding of EDI transactions, system integrations, and end-to-end order processing.
• Excellent problem-solving skills, attention to detail, and ability to work under pressure with tight deadlines.
• Strong communication skills to bridge technical requirements with business needs.

Salary $100,000