EDI Systems Specialist

Maytronics; Duluth (GA); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

In-office role

Descripción de la vacante

Maytronics in Duluth, GA is seeking an EDI & Systems Specialist to ensure reliable, compliant EDI between Maytronics, retailers, and partners. You will monitor daily EDI flow, troubleshoot issues, and drive process improvements across Sales, Operations, Finance, and IT.

The role requires 3+ years in EDI operations, strong knowledge of retail documentation, and excellent cross-functional communication. In-office position based in Duluth, GA with standard business hours.

Formación

• Bachelor’s degree or equivalent in a related field preferred.
• 3+ years in supporting EDI operations and retail compliance.
• Experience with retail EDI documents (PO, 855, 856, 810, etc.).
• Ability to analyze failures and drive root-cause solutions.

Responsabilidades

• Monitor and troubleshoot daily EDI integrations and flows.
• Investigate failures, data discrepancies, and doc rejections.
• Collaborate with Sales, Operations, Finance, and IT to resolve issues.
• Document processes, RVAs, and escalation paths for repeatable ops.
• Support implementation of new systems and functionality.

Conocimientos

EDI operations

Retail compliance

System integrations

Cross-functional communication

Analytical problem solving

MS Excel

ERP knowledge

WMS familiarity

Educación

Bachelor’s degree in Information Systems/Business/Supply Chain

Herramientas

Salesforce

ERP systems

WMS

Order management systems

Descripción del empleo

Description

Maytronics, the leading innovator in pool cleaning technology, is in search of a talented EDI & Systems Specialist responsible for ensuring reliable, compliant, and efficient electronic data interchange between Maytronics, retail customers, and partners. This role monitors daily EDI transaction flow, troubleshoots issues, supports retailer-specific compliance requirements, and partners cross-functionally to resolve root causes through sustainable business and system process improvements. This is an in-office position based in our Duluth, GA location.

Responsibilities:

• Monitor and troubleshoot daily EDI integrations and transaction flows between Maytronics, retail customers, and partners.
• Investigate transaction failures, data discrepancies, mapping issues, document rejections, and connectivity concerns to ensure timely and accurate processing of critical EDI documents.
• Proactively identify when EDI issues indicate broader business process gaps and expedite concerns to the appropriate stakeholders in Sales, Operations, Finance, IT, and other impacted teams.
• Drive process-level resolution of recurring issues rather than relying on ongoing manual corrections within external retail customer or partner platforms.
• Perform immediate manual intervention when necessary to release critical documents, while ensuring that each intervention is paired with a long-term corrective action or process improvement.
• Maintain strong knowledge of EDI requirements and compliance standards for major retail customers, including Walmart, Home Depot, Lowe’s, and other key trading partners.
• Translate retailer-specific EDI requirements into actionable business and system processes for internal Maytronics teams.
• Analyze available retail customer and partner platform capabilities, identify functional gaps, and determine whether solutions can be leveraged directly within those platforms or require internal backend system development.
• Partner with IT and business stakeholders to define, test, and implement system or process changes needed to achieve and maintain full EDI compliance.
• Document EDI processes, issue resolution steps, retailer requirements, root causes, corrective actions, and escalation paths to support repeatable and sustainable operations.
• Serve as a subject matter expert and internal point of contact for EDI-related questions, compliance updates, platform capabilities, and transaction flow issues.
• Work with business leaders and IT to accurately document processes as needed.

Support implementation of new systems and functionality

Requirements

Requirements:

• Bachelor’s degree in Information Systems, Business, Supply Chain, Operations, or a related field preferred; equivalent experience may be considered.
• Minimum of 3 years of experience supporting EDI operations, retail compliance, system integrations, order management, supply chain systems, or a related business systems function.
• Hands‑on experience with retail customer or partner EDI platforms strongly preferred.
• Strong understanding of common retail EDI transaction documents such as purchase orders, purchase order acknowledgements, advance ship notices, invoices, inventory updates, and functional acknowledgements.
• Knowledge of retailer EDI compliance requirements, routing guides, transaction timing, data accuracy expectations, and chargeback risk drivers.
• Ability to analyze transaction failures, identify root causes, and distinguish between platform configuration issues, data issues, process gaps, and backend system limitations.
• Strong cross‑functional communication skills with the ability to translate technical EDI requirements into clear business actions for Sales, Operations, Finance, and IT teams.
• Demonstrated problem‑solving skills, attention to detail, sense of urgency, and ability to manage multiple priorities in a fast‑paced environment.
• Experience creating process documentation, issue logs, escalation procedures, test plans, or corrective action tracking preferred.
• Knowledge of MS Office products, including Excel, Word, and PowerPoint; experience with Salesforce, ERP, WMS, or order management systems preferred.
• Understanding of the complete end‑to‑end EDI document flow, including warehouse and shipping documents (e.g., 850 Purchase Order, 855 Purchase Order Acknowledgment, 856 ASN, 810 Invoice, and 940/945 Warehouse Shipping documents).
• Understanding of retailer‑specific compliance requirements, including SSCC pallet labeling, ASN structure, pallet hierarchy, carton and package information, and shipping validation.
• Ability to identify which data must exist in the ERP (e.g., customer PO type, department number, routing information, carrier details, GS1/SSCC numbers, package weights, and pallet information) and to determine how that data should be generated.
• Knowledge of GS1 standards, barcode requirements, pallet identification, and retail shipping compliance.
• Ability to read retailer implementation guides and translate them into functional requirements, ERP enhancements, field mappings, interface specifications, and SPS/platform configuration, working with business users, developers, and integration teams to meet both business and retailer compliance requirements.