EDI Analyst I

Estes Express; Hickory (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Estes Express in Hickory, NC is seeking an experienced EDI Analyst to act as the organization’s internal subject matter expert on EDI projects and inquiries. You will resolve issues, analyze trends, and collaborate with customers and vendors to improve processes.

The role requires strong communication, independence, and teamwork, with knowledge of EDI Translator, ANSI X12, and FTP. Occasional after-hours support and day-to-day operational duties are expected.

Qualifications

• Strong communication, written and verbal.
• 3+ years in a similar role; freight industry knowledge desirable.
• Ability to work independently and in a team.
• Interacts well with others; strong interpersonal skills.
• Excellent organizational abilities.
• Customer support experience is desirable.
• Knowledge of EDI Translator and ANSI X12 desirable.
• FTP knowledge desirable.
• Adheres to company policies and code of conduct.
• Willingness to work independently or in a team.
• Capable of handling high-volume, time-sensitive tasks.
• Ability to read and interpret safety ops docs.
• Must pass background checks and pre-employment drug screen.
• Authorized to work in the United States.

Responsibilities

• Resolve EDI issues timely and efficiently.
• Analyze trends and recommend solutions for Coordinator team.
• Provide back-up support to EDI Supervisor.
• Provide subject matter expertise of shipment life cycle and supporting applications.
• Identify improvement opportunities and value-added capabilities.
• Work with EDI Project Manager to drive automation and continuous improvement.
• Respond to EDI customer inquiries on 210, 214, 211, and 204 docs.
• Analyze requirements with customers, vendors and partners.
• Assist onboarding of customers onto the EDI system.
• Troubleshoot EDI issues using VAN and ISeries.
• Collaborate across teams and with customers.
• Train team members on EDI types and platforms.
• Attend meetings with external and internal customers.
• Perform root cause analysis for carrier report cards.
• Monitor and update customer error reports daily.
• Provide support beyond normal business hours.
• Regular attendance is required.
• Perform other duties as assigned.

Skills

Strong communication

Customer support

Teamwork

Independence

Organizational skills

Interpersonal skills

Reading/comprehension

Tools

EDI Translator

ANSI X12

FTP

Job description

Job Summary:

The EDI Analyst will act as the organization's internal subject matter expert, working closely with internal and external customers, to ensure desired outcomes to EDI projects, requests, and inquiries.

• Resolve EDI issues timely and efficiently
• Analyze trends and recommend solutions for Coordinator team to adopt
• Provide back-up support to EDI Supervisor when needed
• Provide subject matter expertise of shipment life cycle and supporting applications and processes
• Develop intimate knowledge of business strategy, business models and processes in order to identify improvement opportunities and value-added capabilities
• Work closely with EDI Project Manager to drive automating, scaling and continuous improvement of business and internal processes
• Receive and respond to EDI customer inquiries regarding 210 Freight Invoices, 214 Shipment Statuses, 211 Bill of Lading, and 204 Carrier Load Tender
• Work with customers, vendors and third-party partners to analyze requirements and determine specifications
• Implement customers onto the EDI system using EDI ANSI X12 and Freight industry knowledge
• Troubleshoot EDI issues using the VAN and ISeries
• Work effectively across teams and departments as well as directly with customers
• Serve as subject matter expert across EDI types and platforms, training team members as required
• Host or attend conference calls and meetings with external and internal customers
• Perform root cause analysis for customer carrier report cards
• Research and resolve EDI issues related to customer freight documents
• Monitor and update customer error reports on a daily basis
• Provide customer support beyond normal business hours
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• Strong communication skills, both written and verbal
• At least 3 years of experience in a similar position is required; freight industry knowledge is desirable
• Must be able to work independently and in a team environment
• Must be able to interact well with others
• Good organizational skills
• Customer support experience is highly desirable
• Knowledge of EDI Translator and ANSI X12 knowledge is desirable
• FTP knowledge is desirable
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.