EDI Analyst

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Charlotte, NC seeks an EDI Solutions Specialist to answer inquiries, map data, and coordinate fixes across partners and RXO business teams. You will design requirements and guide offshore developers to deliver complex enhancements.

The role emphasizes cross-functional collaboration, agile practices, and training teammates on EDI systems. A strong customer-service orientation and prior experience in logistics are essential.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1 year of technical experience in applications support or program/project management.
• Client-facing customer service experience.
• Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway.
• Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway.
• Experience in the logistics or supply chain industry.
• 2+ years EDI and/or TMS application support experience.
• 3+ years business analysis experience in API web service integration with SOAP and REST APIs.

Responsibilities

• Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system.
• Research root cause and create resolutions for EDI errors, ultimately reducing EDI errors over time.
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements.
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions for complex enhancement requests from trading partners and RXO business teams.
• Review open EDI items with business teams via daily/weekly calls.
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements.
• Train internal business colleagues on EDI and EDI systems when required.
• Foster teamwork and motivate others for success.
• Complete additional small projects and assignments as required.

Skills

Client-facing

Effective communication

Teamwork

Motivation

Scrum/Agile

Education

Bachelor's degree or equivalent related work or military experience

Tools

IBM Sterling B2Bi

IBM Sterling File Gateway

Dell Boomi

AS2 Setup

SFTP Setup

Swagger

JSON

XML

WSDL

SOAP APIs

REST APIs

Job description

• Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
• Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
• Review open EDI items with business teams via daily/weekly calls
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
• Train internal business colleagues on EDI and EDI systems when required
• Foster teamwork and motivate others for success
• Complete additional small projects and assignments as required

Requirements

• Bachelor's degree or equivalent related work or military experience
• 1 year of technical experience in applications support or program/project management
• Client-facing customer service experience
• Effective communication skills, both verbal and written
• Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
• Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
• Experience in the logistics or supply chain industry
• 2 or more years EDI and/or TMS application support experience
• 3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
• Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
• Experience working on cross-functional teams
• Knowledge of Scrum/Agile or Kanban methodologies
• High level experience and familiarity with Dell Boomi

Core Competencies

Demonstrates expertise in EDI solutions, including mapping and integration with IBM Sterling B2Bi and IBM Sterling File Gateway, while effectively collaborating with cross-functional teams to enhance business processes. Proficient in analyzing various integration formats and providing customer service in a logistics or supply chain context.

Highest-signal resume keywords

• EDI Solutions Development
• IBM Sterling B2Bi
• API Web Service Integration
• Scrum/Agile Methodologies
• Client-Facing Customer Service

ATS Optimization Keywords

Hard Skills

• EDI Support
• Mapping Enhancements
• AS2 Setup
• SFTP Setup
• SOAP APIs
• REST APIs
• Integration Format Analysis
• Dell Boomi
• Business Analysis
• Project Management

Soft Skills

• Effective Communication
• Teamwork
• Motivation

Industry Keywords

• Logistics
• Supply Chain
• Cross-Functional Teams

Tools & Technologies

• IBM Sterling File Gateway
• Ticketing System