Edge Network Operations Engineer – Reliability & Automation

Meta; Jackson (MS); On-site; USD 107,000 - 159,000; Full time

Job summary

Meta is seeking a Network Operations Engineer to join the Edge and Network Services (ENS) Foundation NetOps team. The role focuses on hyperscale data center cabling, fiber connectivity, and IP networking to support field repair services and operational reliability across global sites.

You will collaborate with internal teams, vendors, and data center/network design groups to implement scalable infrastructure, drive improvements, and ensure operational supportability aligns with business needs.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 4+ years of experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
• 4+ years of network operations experience while supporting large-scale service provider, data center, and/or enterprise network infrastructure
• Hands-on experience with various optical/network communication equipment such as network/fiber/copper test gear, and other WDM equipment, as well as associated tools and test equipment
• Communication skills with a demonstrated ability to engage effectively with hardware vendors, service providers, and colocation facility vendors globally, and translate performance issues into actionable technical requirements
• Experience analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects
• Ability to provide technical guidance to external vendors to direct repair actions
• Working knowledge of Network Services, including topology, traffic analysis, hardware platform, and architectures
• Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
• Knowledge of physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
• Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment
• Ability to move technical or engineering programs and products from inception to delivery, and articulate their impact using metrics

Responsibilities

• Incident Response: Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure.
• Change Management: Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes.
• Operations: Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities.
• Collaboration and Partnership: Work closely with internal customers to address their needs and issues, and influence future iterations of data center and network designs for seamless integration of new infrastructure and scalability
• Team Leadership: Work with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. Analyze operational datasets to detect and prioritize problems and create aligned team projects, programs, and roadmaps
• Risk Management: Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues across the network
• Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed, and the data required to support operations is complete and accurate in systems
• Automation: Collaborate with the team to analyze operational events to identify new automation opportunities and achieve our goals of all Tier-1 faults in the network being fully remediated by software. Help others understand our requirements and drive their roadmaps, and in some cases, directly implement lightweight solutions in code
• Data Measurement: Drive quality into the metrics we report, measuring and analyzing escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. Formulate appropriate metrics and definitions of success to drive quality, efficiency, cost, and timeliness, evolving these over time to match changes to the infrastructure and business requirements
• Communication: Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope
• Travel: International and domestic travel may be required up to 25% of the time, depending on the needs of the business

Job description

Meta is seeking a Network Operations Engineer to join the Edge and Network Services (ENS) Foundation NetOps team. The role focuses on hyperscale data center cabling, fiber connectivity, and IP networking to support field repair services and operational reliability across global sites.

You will collaborate with internal teams, vendors, and data center/network design groups to implement scalable infrastructure, drive improvements, and ensure operational supportability aligns with business needs.