Edge Network Operations Engineer – Hyperscale Ops

Meta; Madison (WI); On-site; USD 107,000 - 159,000; Full time

Job summary

Meta is seeking a Network Operations Engineer to join the ENS Foundation NetOps team. You will support hyperscale data center networks, cabling, and IP networking to ensure reliable field repair services across global sites.

You will collaborate with internal teams, vendors, and network design to drive scalable, measurable improvements. You will lead incident response, changes, and operational improvements while promoting data-driven decisions.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience, completed before joining Meta.
• 4+ years operating, deploying, and designing large-scale network/optical infrastructure.
• 4+ years of network operations in large-scale service provider, data center, or enterprise networks.
• Hands-on experience with optical/network test gear and related tooling.
• Strong communication with hardware vendors and service providers worldwide; translate issues into requirements.
• Experience troubleshooting and root-cause analysis across cross-functional projects.
• Ability to provide technical guidance to external vendors for repair actions.
• Working knowledge of Network Services topology, traffic analysis, and architectures.
• Familiarity with Cisco/Juniper/Nexus data center switching and related hardware.
• Knowledge of data center design: cabling, fiber optics, power/cooling, rack elevations.
• Experience with networks and platforms from Ciena, Infinera, Nokia, Arista, Cisco WDM.
• Ability to move programs from inception to delivery with measurable impact.

Responsibilities

• Incident Response: investigate complex issues during major incidents with cross-functional teams and vendors to identify root causes.
• Change Management: identify security and continuity issues; implement effective changes and improve tools, processes, and policies.
• Operations: drive efficiency and quality by improving policies, processes, and procedures; ensure standards compliance.
• Collaboration: address internal customers’ needs and influence future data center and network designs for integration and scalability.
• Team Leadership: coordinate cross-functional teams; analyze data to set projects and roadmaps.
• Risk Management: design processes to identify and manage data and asset protection risks.
• Information and Data Assurance: ensure policy documentation and data accuracy in systems.
• Automation: identify automation opportunities; enable software remediation of Tier-1 faults; guide roadmaps or implement lightweight code solutions.
• Data Measurement: define metrics, analyze escalation trends, and vendor performance to drive quality and cost improvements.
• Communication: clearly communicate goals, progress, and lessons learned across scope.
• Travel: up to 25% international and/or domestic travel may be required.

Skills

Incident response

Change management

Operations excellence

Collaboration

Team leadership

Risk management

Data governance

Automation

Data analysis

Communication

Travel readiness

Education

Bachelor's degree in CS/EE or related field

Degree completed before joining Meta

Job description

Meta is seeking a Network Operations Engineer to join the ENS Foundation NetOps team. You will support hyperscale data center networks, cabling, and IP networking to ensure reliable field repair services across global sites.

You will collaborate with internal teams, vendors, and network design to drive scalable, measurable improvements. You will lead incident response, changes, and operational improvements while promoting data-driven decisions.