EDGAR PDS Support Desk Lead: AWS, Python & Incident Mgmt

Inadev-Corporatio; Reston (VA); Híbrido; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

Inadev Corporation seeks a seasoned EDGAR PDS Support Desk Manager to lead day-to-day production support and service desk operations for the SEC’s EDGAR PDS environment in a hybrid Reston, VA setting. You will oversee incidents, escalations, and performance metrics while coordinating across engineering and operations teams.

The ideal candidate combines customer-facing leadership with hands-on technical knowledge of AWS, Python, and production operations to improve service delivery and

Qualificações

• 5+ years in application support, production operations, service desk, or related IT roles.
• Experience leading or managing a technical support or production support team.
• Hands-on experience supporting applications hosted in AWS.
• Working knowledge of Python for troubleshooting, automation, or monitoring.
• Strong incident, problem, change, and service request management skills.
• Familiarity with monitoring, logging, alerting, and production diagnostics tools.
• Excellent written and verbal communication for status updates to stakeholders.

Responsabilidades

• Lead daily EDGAR PDS Support Desk operations ensuring responsive, professional support.
• Manage incidents, service requests, problem tickets, and escalations from start to resolution.
• Serve as primary escalation point for complex or high-priority issues.
• Coordinate troubleshooting across application, AWS, database, infrastructure, and engineering teams.
• Monitor queues, priorities, SLAs, and recurring production issues.
• Lead incident triage and ensure resources are engaged for critical issues.
• Develop and maintain SOPs, troubleshooting guides, and escalation procedures.
• Provide management reporting on incidents, trends, risks, and performance.
• Mentor and lead support analysts and ensure a customer-focused culture.

Conhecimentos

Customer-facing leadership

Communication skills

Prioritize and self-start

AWS troubleshooting

Python scripting

Ferramentas

AWS

Python

Monitoring/diagnostics tools

Descrição da oferta de emprego

Inadev Corporation seeks a seasoned EDGAR PDS Support Desk Manager to lead day-to-day production support and service desk operations for the SEC’s EDGAR PDS environment in a hybrid Reston, VA setting. You will oversee incidents, escalations, and performance metrics while coordinating across engineering and operations teams.

The ideal candidate combines customer-facing leadership with hands-on technical knowledge of AWS, Python, and production operations to improve service delivery and