EDGAR PDS Support Desk Analyst – Hybrid (Reston)

Inadev; Reston (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Inadev Corporation seeks a Junior PDS Support Desk Analyst to provide day-to-day technical and user support for the Legacy EDGAR PDS environment. You will handle Tier 1 and Tier 2 incidents, document resolutions, and collaborate with AWS and Python tooling.

The role emphasizes on-call readiness, hybrid work in Reston, VA, and contributing to knowledge bases while following incident and change processes.

Qualifications

• 1–3 years in technical support or related IT role.
• Foundational knowledge of AWS and cloud-hosted applications.
• Basic experience with Python scripting.
• Familiarity with application troubleshooting, logs, monitoring, and incident management.
• Understanding of ticketing systems and service desk processes.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with users, developers, infrastructure teams, DBAs, and other technical personnel.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for EDGAR PDS users and applications.
• Receive, document, prioritize, and track incidents and service requests through resolution.
• Troubleshoot application, access, configuration, data, and production-support issues.
• Perform initial technical analysis and elevate complex issues to senior support, engineering, database, or infrastructure teams.
• Support applications and services operating within AWS cloud environments.
• Use basic Python scripting to assist with troubleshooting, log analysis, routine support activities, and automation.
• Review application logs, alerts, and system information to assist with identifying production issues.
• Monitor assigned tickets and ensure users receive timely status updates through resolution.
• Document resolutions and contribute to knowledge articles, troubleshooting guides, and standard operating procedures.
• Assist with application releases, production changes, validation, and post-deployment support.
• Identify recurring issues and work with senior team members to improve support processes and application reliability.
• Follow established incident, problem, change, security, and escalation procedures.

Skills

AWS knowledge

Python scripting

Ticketing systems

Analytical thinking

Communication skills

Collaboration

Tools

AWS CloudWatch

Job description

Inadev Corporation seeks a Junior PDS Support Desk Analyst to provide day-to-day technical and user support for the Legacy EDGAR PDS environment. You will handle Tier 1 and Tier 2 incidents, document resolutions, and collaborate with AWS and Python tooling.

The role emphasizes on-call readiness, hybrid work in Reston, VA, and contributing to knowledge bases while following incident and change processes.