Junior PDS Support Desk Analyst

Inadev; Reston (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Inadev Corporation seeks a Junior PDS Support Desk Analyst to provide day-to-day technical and user support for the Legacy EDGAR PDS environment. You will handle Tier 1 and Tier 2 incidents, document resolutions, and collaborate with AWS and Python tooling.

The role emphasizes on-call readiness, hybrid work in Reston, VA, and contributing to knowledge bases while following incident and change processes.

Qualifications

• 1–3 years in technical support or related IT role.
• Foundational knowledge of AWS and cloud-hosted applications.
• Basic experience with Python scripting.
• Familiarity with application troubleshooting, logs, monitoring, and incident management.
• Understanding of ticketing systems and service desk processes.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with users, developers, infrastructure teams, DBAs, and other technical personnel.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for EDGAR PDS users and applications.
• Receive, document, prioritize, and track incidents and service requests through resolution.
• Troubleshoot application, access, configuration, data, and production-support issues.
• Perform initial technical analysis and elevate complex issues to senior support, engineering, database, or infrastructure teams.
• Support applications and services operating within AWS cloud environments.
• Use basic Python scripting to assist with troubleshooting, log analysis, routine support activities, and automation.
• Review application logs, alerts, and system information to assist with identifying production issues.
• Monitor assigned tickets and ensure users receive timely status updates through resolution.
• Document resolutions and contribute to knowledge articles, troubleshooting guides, and standard operating procedures.
• Assist with application releases, production changes, validation, and post-deployment support.
• Identify recurring issues and work with senior team members to improve support processes and application reliability.
• Follow established incident, problem, change, security, and escalation procedures.

Skills

AWS knowledge

Python scripting

Ticketing systems

Analytical thinking

Communication skills

Collaboration

Tools

AWS CloudWatch

Job description

Position Summary

The Junior PDS Support Desk Analyst provides day-to-day technical and user support for the Legacy EDGAR PDS environment. The analyst serves as a frontline resource for identifying, documenting, troubleshooting, and resolving application and production support issues while ensuring users receive timely and professional assistance.

Description

Position Summary

The Junior PDS Support Desk Analyst provides day-to-day technical and user support for the Legacy EDGAR PDS environment. The analyst serves as a frontline resource for identifying, documenting, troubleshooting, and resolving application and production support issues while ensuring users receive timely and professional assistance.

The ideal candidate has foundational experience with AWS, Python, application support, and troubleshooting and is interested in developing deeper technical expertise within a mission-critical federal environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for EDGAR PDS users and applications.
• Receive, document, prioritize, and track incidents and service requests through resolution.
• Troubleshoot application, access, configuration, data, and production-support issues.
• Perform initial technical analysis and elevate complex issues to senior support, engineering, database, or infrastructure teams.
• Support applications and services operating within AWS cloud environments.
• Use basic Python scripting to assist with troubleshooting, log analysis, routine support activities, and automation.
• Review application logs, alerts, and system information to assist with identifying production issues.
• Monitor assigned tickets and ensure users receive timely status updates through resolution.
• Document resolutions and contribute to knowledge articles, troubleshooting guides, and standard operating procedures.
• Assist with application releases, production changes, validation, and post-deployment support.
• Identify recurring issues and work with senior team members to improve support processes and application reliability.
• Follow established incident, problem, change, security, and escalation procedures.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin

Integrity And Compliance Notice

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

Requirements

Non-Technical Requirements

• Must be a U.S. Citizen.
• Must be willing to work a HYBRID Schedule (3-4 Days) in Reston, VA & client locations in the Washington D.C. area as required.
• Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
• Strong communication and presentation skills.
• Must be able to prioritize and self-start.
• Must be adaptable/flexible as priorities shift.
• Must be enthusiastic and have passion for learning and constant improvement.
• Must be open to collaboration, feedback and client asks.
• Must enjoy working with a vibrant team of outgoing personalities.

Required Qualifications

• 1–3 years of experience in technical support, application support, service desk, or a related IT role.
• Foundational knowledge of Amazon Web Services (AWS) and cloud-hosted applications.
• Basic experience with Python scripting.
• Familiarity with application troubleshooting, logs, monitoring, and incident management.
• Understanding of ticketing systems and service desk processes.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with users, developers, infrastructure teams, DBAs, and other technical personnel.

Preferred Qualifications

• Experience supporting federal government or regulated systems.
• Familiarity with AWS CloudWatch or similar monitoring/logging tools.
• Exposure to Linux, APIs, SQL, or relational databases.
• Knowledge of ITIL-based incident, problem, and change management practices.Experience supporting production or high-availability applications.

Success Profile

A successful Junior PDS Support Desk Analyst is customer-focused, technically curious, responsive, and detail-oriented. The individual should be comfortable owning a support ticket from initial intake through resolution, knowing when to troubleshoot independently and when to escal, while developing deeper expertise in EDGAR PDS, AWS, and Python.