ED Unit Clerk II — Patient Care & Admin

ChristianaCare; Wilmington (DE); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Employee assistance program

Job summary

ChristianaCare is seeking a Unit Clerk II for the ED, full-time flex schedule (11a-11:30p) including weekends and holidays off. You will support patient flow, perform data entry, and relay communications between departments while maintaining patient confidentiality.

The role emphasizes five-star service, adherence to safety rules, and collaboration with registrar teams. Prior clerical experience in a patient care setting is preferred.

Qualifications

• High school graduate or equivalent.
• Two years' clerical or related experience required.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Handle communication in the various areas of the Emergency Department using ED etiquette policy.
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts and other emergent protocols.
• Places calls to physicians and other agencies for patient disposition as requested.
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients, nurses, providers promptly.
• Functions as receptionist and directs patients and visitors at the ED information desk.
• Uses an ED tracker system appropriately.
• Obtains patient signatures for consent to treat forms after quick registration.
• Demonstrates knowledge of facility regulations regarding visitors.
• Maintains patient confidentiality and HIPAA compliance.

Skills

Clerical skills

Data entry

Telephone etiquette

Communication

Education

High school diploma or equivalent

Tools

PowerChart

Synergy

Teams

Job description

ChristianaCare is seeking a Unit Clerk II for the ED, full-time flex schedule (11a-11:30p) including weekends and holidays off. You will support patient flow, perform data entry, and relay communications between departments while maintaining patient confidentiality.

The role emphasizes five-star service, adherence to safety rules, and collaboration with registrar teams. Prior clerical experience in a patient care setting is preferred.