Unit Clerk II - FT Flex - 11a-11:30p; e/o wknd & e/o hol.

Christiana Care Health System; Wilmington (DE); On-site; USD 26,000 - 37,000; Full time

Job summary

Christiana Care Health System is seeking a Unit Clerk II for the Emergency Department on a full-time, flex shift 11:00 pm–11:30 pm, including every other weekend and holiday. This role provides receptionist, data entry, and liaison support to patients, physicians, and staff to enhance satisfaction and operational efficiency.

The position requires a high school diploma and at least two years of clerical experience; healthcare experience is preferred.

Qualifications

• High school graduate or equivalent.
• Two years' clerical or related experience required.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy.
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols.
• Places calls to physicians and other agencies for patient disposition as requested.
• Receives inter- and intra-departmental communications and address appropriately.
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients, nurses, providers promptly.
• Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
• Uses an ED tracker system functionality appropriately.
• Obtains patient signatures for consent to treat forms immediately following quick registration for the entire ED.
• Demonstrates knowledge of facility regulations regarding visitors.
• Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
• Maintains patient confidentiality.
• Performs assigned work safely, adhering to established departmental safety rules and practices.

Education

High school diploma or equivalent

Job description

Unit Clerk II - FT Flex - 11a-11:30p; e/o wknd & e/o hol.

PRIMARY FUNCTION:

To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performing functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments and inter-agencies. Performs clerical, and related duties as required to facilitate effective patient care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
• Places calls to physicians and other agencies for patient disposition as requested.
• Receives inter- and intra-departmental communications and address appropriately
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients, nurses, providers promptly
• Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
• Uses an ED tracker system functionality appropriately. Obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels.
• Demonstrates knowledge of facility regulations regarding visitors.
• Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
• Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
• Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care.
• Performs clerical duties related to admission/discharge/transfer using the departmental established computer system.
• Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment which includes but not limited to
• printing records as requested by physician from the Power chart system.
• Follows and adheres to the principles to giving five-star Customer Service care for all patients no matter the background
• Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies.
• Assists in development and implementation of customized new employee orientations.
• Precepting of new Emergency Department employees.
• Active members of various committees and work groups.
• Assists with records and reports, preparation and assembling of charts and forms.
• Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
• Always maintains patient confidentiality.
• Performs assigned work safely, adhering to established departmental and safety rules and practices.
• Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required or assigned, which are reasonably within the scope of position

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school graduate or equivalent.
• Two years' clerical or related experience required.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Hourly Pay Range: $18.55 - $26.90 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date: Sep 25, 2026

EEO Posting Statement: ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/