ED Unit Clerk II — Flexible FT 11a–11:30p

Christiana Care Health System; Wilmington (DE); On-site; USD 26,000 - 37,000; Full time

Job summary

Christiana Care Health System is seeking a Unit Clerk II for the Emergency Department on a full-time, flex shift 11:00 pm–11:30 pm, including every other weekend and holiday. This role provides receptionist, data entry, and liaison support to patients, physicians, and staff to enhance satisfaction and operational efficiency.

The position requires a high school diploma and at least two years of clerical experience; healthcare experience is preferred.

Qualifications

• High school graduate or equivalent.
• Two years' clerical or related experience required.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy.
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols.
• Places calls to physicians and other agencies for patient disposition as requested.
• Receives inter- and intra-departmental communications and address appropriately.
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients, nurses, providers promptly.
• Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
• Uses an ED tracker system functionality appropriately.
• Obtains patient signatures for consent to treat forms immediately following quick registration for the entire ED.
• Demonstrates knowledge of facility regulations regarding visitors.
• Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
• Maintains patient confidentiality.
• Performs assigned work safely, adhering to established departmental safety rules and practices.

Education

High school diploma or equivalent

Job description

Christiana Care Health System is seeking a Unit Clerk II for the Emergency Department on a full-time, flex shift 11:00 pm–11:30 pm, including every other weekend and holiday. This role provides receptionist, data entry, and liaison support to patients, physicians, and staff to enhance satisfaction and operational efficiency.

The position requires a high school diploma and at least two years of clerical experience; healthcare experience is preferred.