ED Support Team

Metropolitian Healthcare Services, Inc.; Falls Church (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Metropolitian Healthcare Services, Inc. is seeking an Emergency Department Support Team member to greet patients, guide them between triage and pediatric overflow areas, and assist visitors with directions and basic needs.

The role includes light cleaning in the ED lobby, handling wheelchairs, and ensuring a welcoming, safe environment. Candidates should have a high school diploma or equivalent and be able to read, write, and speak English fluently.

Qualifications

• High School Diploma/ GED or equivalent experience.
• Legal authorization to work in the United States.
• Ability to read, write, and speak English fluently.
• Willingness to assist patients and visitors with directions and basic needs.
• HIPAA confidentiality awareness.

Responsibilities

• Greet patients and visitors and provide guidance between triage and pediatric overflow areas.
• Assist with basic cleaning and rounding in the Emergency Department lobby.
• Offer wheelchairs, carry bags, and help with directions around the hospital.
• Respond to safety hazards and report accidents to the manager on duty.
• Maintain confidentiality in accordance with HIPAA.

Skills

Customer service

Communication

People skills

Education

High School Diploma/ GED or equivalent

Job description

Emergency Department Support TeamEmployee Type: Full-Time/Part-TimeJob Type: HealthcareExperience: High School Diploma/ GED or equivalent experienceJob SummaryUnder the supervision and direction of the MHS Manager or Lead Ambassador, the Emergency Department Support Team helps patients and visitors find their way between triage and pediatric emergency overflow areas. Emergency Department Support Team members are also responsible for basic cleaning and rounding in the Emergency Department lobby to assist patients and guests with inquiries, wheelchairs, luggage, directions, hospital promotions/campaigns, and initial questions regarding the Emergency Department, hospital facility, and service offerings. Team members represent the hospital’s values by creating a welcoming, safe, and professional environment.Key ResponsibilitiesGreet patients and visitors with a friendly, scripted message upon arrival and departure from Triage to any of the Pediatrics overflows.Utilizes proper safe patient handling techniques.Safely assist and escort guests from triage to pediatric overflow areasOpen doors, provide wheelchairs, help carry bags, and offer general guidance around the hospitalContinual rounding throughout the patient lobby and hallway bed areas to provide general services to patients and families, such as providing blankets, pillows, etc., and can include food or drink with nurse approval.Knowledge of the facility procedures and guest-related information including facility general information, general event information, taxi/transportation assistance, airport information, and emergency codes.Responsible for basic cleaning within the Emergency Department and maintaining a safe, clean, and neat work environment by following standards and procedures.Responds to safety hazards according to facility procedures including water on the floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.Immediately report any accidents to the manager on duty.Maintains strict confidentiality related to work information in accordance with HIPAA.Performs other duties as assigned.Qualification and RequirementsHigh School Diploma/ GED or equivalent experience.Legally allowed to work in the United StatesAble to meet all pre-employment requirements, including background and health screeningsAble to speak, read, and write English fluently.Must meet all required health or vaccination standardsProfessional attitude, with strong communication and people skillsPassion for customer service and attention to detail.Physical RequirementsRegularly required to stand, walk, sit, use hands, talk, see, and hear.Must be able to lift and/or move up to 50 pounds occasionally.Must be able to push or pull wheelchairs with people weighing between 100–350 pounds, sometimes over long distancesThe ability to work flexible schedules and extended hours such as weekends, holidays, and longer shifts is sometimes required.