ED Substance Use Navigator — Frontline Recovery & Linkage

ochsner; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ochsner is seeking a Substance Use Navigator to engage ED patients with substance use disorders, provide compassionate, non-judgmental support, and link patients to treatment and community resources. This role may require variable shifts including overnights, weekends, and holidays.

Ideal candidates will have 1 year in healthcare or social services, with strong communication, MI skills, and familiarity with harm reduction and EHR documentation.

Qualifications

• Education requirements: High School Diploma or GED; preferred degrees in Social Services, Behavioral Health, Public Health, or related field.
• WorkExperience: 1 year in healthcare, behavioral health, social services, or related area; lived experience encouraged.

Responsibilities

• Conduct bedside engagement of ED patients identified with substance use concerns using trauma-informed approaches.
• Establish rapport and build trust with patients, including those in crisis or ambivalent about treatment.
• Perform SBIRT activities and refer to treatment options.
• Educate patients and families on substance use disorder, harm reduction, and treatment options.
• Facilitate real-time referrals and warm handoffs to MAT providers, peer support, and community resources.
• Coordinate with ED clinicians, social workers, and behavioral health teams to support care plans.
• Document all patient interactions and referrals in the EHR.
• Assist with follow-up outreach to support continuity of care post-discharge.

Skills

Trauma-informed care

Patient engagement

Motivational interviewing

Electronic Health Records

Crisis intervention

Diversity sensitivity

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

EHR software

MS Office

Job description

Ochsner is seeking a Substance Use Navigator to engage ED patients with substance use disorders, provide compassionate, non-judgmental support, and link patients to treatment and community resources. This role may require variable shifts including overnights, weekends, and holidays.

Ideal candidates will have 1 year in healthcare or social services, with strong communication, MI skills, and familiarity with harm reduction and EHR documentation.