ED Registration Supervisor- ED Business

CarolinaEast Health System; New Bern (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

CarolinaEast Health System in New Bern, NC is seeking an ED Registration Supervisor to oversee patient registration in the emergency department at CarolinaEast Medical Center. You will drive efficient patient flow, ensure accurate intake data, and uphold regulatory compliance while reporting to the Patient Access leadership.

The role emphasizes leading a team of registrars, defining duties, scheduling to balance staffing, and maintaining standards of service to support overall patient

Qualifications

• Experience supervising ED registration staff.
• Ability to gather and verify patient information.
• Strong communication and teamwork.

Responsibilities

• Oversee ED registration activities to ensure smooth patient flow.
• Lead ED registrars and delegate responsibilities.
• Maintain optimal staffing levels and regulatory compliance.
• Uphold CarolinaEast's standards of service and patient satisfaction.

Skills

Leadership

Staffing coordination

Regulatory compliance

Customer service

Job description

Job Summary

The emergency department registration supervisor oversees patient registration activities in the ED at CarolinaEast Medical Center, ensuring efficient patient flow, accurate patient information collection, and regulatory compliance. Reporting to the Patient Access Associate Manager, Manager and/or Director this individual is expected to lead the team of ED registrars, define, and delegate responsibilities, and maintain optimal staffing levels at all times. The supervisor assumes a crucial role in maintaining standards of ED registration services and promoting overall patient satisfaction.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

Minimum Requirements

• Possesses visual and hearing acuity with strong oral and written communications ability.
• Possesses numerical ability with adequate finger dexterity to key data onto a computer keyboard.
• Possesses ability to work effectively with others and communicate openly demonstrating tact, discretion, and diplomacy.
• Must be able to maintain calm while still being effective in stressful situations performing diversified functions.
• Possesses aptitude to collect, organize, and evaluate data.
• Possesses ability to use good judgment and is able to use knowledge to perform required job functions.
• Possesses ability to walk, stand, or sit for long periods of time, stoop, reach, lift and bend.
• Possesses ability to lift and move records, files, or supplies weighing up to 20 pounds.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.