ED Registration Supervisor- ED Business

CarolinaEast Health; New Bern (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

CarolinaEast Health System is seeking an Emergency Department Registration Supervisor to oversee ED patient registration activities at our medical center. You will lead the registrar team, assign responsibilities, and ensure efficient patient flow and accurate data collection to uphold regulatory standards.

Reporting to the leadership team, you will maintain staffing levels, promote patient satisfaction, and drive service excellence across the ED registration function.

Qualifications

• Requires visual and hearing acuity with strong oral and written communication.
• Requires numerical ability and data-entry accuracy.
• Ability to work effectively with others and demonstrate tact and diplomacy.
• Maintains calm and effective performance under stress.
• Aptitude to collect, organize, and evaluate data.
• Good judgment and decision-making under delegated authority.
• Physical ability to walk, stand, or sit for long periods and lift up to 20 pounds.
• Delivers outstanding customer service aligned with standards.

Job description

Job Summary

The emergency department registration supervisor oversees patient registration activities in the ED at CarolinaEast Medical Center, ensuring efficient patient flow, accurate patient information collection, and regulatory compliance. Reporting to the Patient Access Associate Manager, Manager and/or Director this individual is expected to lead the team of ED registrars, define, and delegate responsibilities, and maintain optimal staffing levels at all times. The supervisor assumes a crucial role in maintaining standards of ED registration services and promoting overall patient satisfaction.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America's Best-In-State Hospitals by Newsweek , among numerous other prestigious accolades.

Minimum Requirements

• Possesses visual and hearing acuity with strong oral and written communications ability.
• Possesses numerical ability with adequate finger dexterity to key data onto a computer keyboard.
• Possesses ability to work effectively with others and communicate openly demonstrating tact, discretion, and diplomacy.
• Must be able to maintain calm while still being effective in stressful situations performing diversified functions.
• Possesses aptitude to collect, organize, and evaluate data.
• Possesses ability to use good judgment and is able to use knowledge to perform required job functions.
• Possesses ability to walk, stand, or sit for long periods of time, stoop, reach, lift and bend.
• Possesses ability to lift and move records, files, or supplies weighing up to 20 pounds.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.