ED Registration Clerk (Days or Nights)

North Texas Medical Center; Gainesville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance and

Life Insurance

MetLife and short-term disability (opt

Retirement plan 403B with 401K match

Job summary

North Texas Medical Center in Gainesville, TX is seeking a Patient Access Clerk to register patients for hospital services, pre-admit when needed, collect insurance information, and explain billing and rights. The role requires accuracy, courtesy, and HIPAA compliance.

This full-time position includes day and night shifts with rotating weekends. Experience in a medical setting is preferred; strong communication skills in English are essential, and applicants must pass a background check and drug

Qualifications

• Basic computer knowledge.
• Ability to type accurately with speed.
• Able to use office machines efficiently.
• Excellent customer services skills.

Responsibilities

• Register patients for hospital services from a physician's office and pre-admitting these patients as needed.
• Admit requirements for patients scheduled for admissions and outpatient procedures; obtain authorization and verify insurance eligibility.
• Interview patients or their representatives to obtain or verify personal and insurance information.
• Provide information about billing, patient rights, and HIPAA; distribute hospital literature.
• Collect payments when co-pays are required and forward to Business Office staff.
• Maintain knowledge of hospital policies and available services.
• Demonstrate flexibility and ability to function in stressful situations.
• Treat patients and families with respect and confidentiality.
• Interact professionally with patients and families, providing explanations as needed.
• Maintain interdepartmental relationships and ensure documentation meets standards.
• Answer the telephone politely and relay info to appropriate personnel.
• Perform other related duties as assigned by the Patient Access Supervisor.

Skills

Basic computer knowledge

Typing speed

Office machines

Customer service

Education

High School graduate

Job description

Full-Time Night Shift (7p-7a) with Rotating weekends and Full-Time Day Shift (7a-7p) with Rotating weekends

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Distributes appropriate information to ancillary departments. Reports to the ED Registration Supervisor.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Responsible for registering patients for hospital services from a physician's office and pre-admitting these patients a needed.
• Responsible for admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA. Distributes hospital specific literature.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients' records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains good working relationships both within the department and with other departments.
• Ensures that documentation meets current standards and policies.
• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• Performs other related duties as assigned by the Patient Access Supervisor.

BASIC SKILLS

• Basic computer knowledge.
• Ability to type accurately with speed
• Able to use office machines efficiently
• Excellent customer services skills.

EDUCATION AND EXPERIENCE

• High School graduate or equivalent.
• Prefers someone who has at least 6 months experience in a medical office or hospital setting.

LANGUAGE SKILLS

• Able to communicate effectively in English, both verbally and in writing.
• Additional language a plus

PHYSICAL REQUIREMENTS

• Must be able to lift 40lbs.
• Must be able to stoop, bend, or sit for long periods of time.

QualificationsEducation

Required

High School or better.

Experience

Preferred

At least 6 months experience in a medical office or hospital setting

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the [Know Your Rights](https://www.eeoc.gov/poster){target="_blank"} notice from the Department of Labor.

Must be able to pass a drug test and background check.

Pay will be discussed with the employer, depending on experience.

NTMC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full time and part time employees are offered benefi s: Medical/Dental/Vision Insurance and Life Insurance. MetLife and short-term disability are optional. Retirement plan is a 403B through Fidelity with a match into a 401K from the hospital.

• Medical/Dental/Vision Insurance and Life Insurance
• MetLife and short-term disability optional
• Retirement plan is a 403B through Fidelity with a match into a 401K from the hospital

Job seekers with a felony conviction will be considered on a case by case basis.