ED Patient & Family Experience Liaison

Beth Israel Lahey Health; Winchester (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking an ED Patient Family Liaison at Winchester Hospital to welcome and assist patients and visitors in the Emergency Department. The role includes non-clinical support, pre-registration help, and monitoring wait times to improve patient flow and experience.

Candidates should have a High School Diploma and prior customer service or healthcare experience. EPIC knowledge is a plus; schedule features three 12-hour evening shifts, with weekend and holiday rotation.

Qualifications

• Must read, write and communicate effectively in English with patients, visitors and hospital team.
• Excellent interpersonal and communication skills.
• Excellent decision-making skills.

Responsibilities

• Greet patients and visitors and assist with pre-registration.
• Provide non-clinical support and monitor wait times.
• Communicate updates and escort patients as needed.
• Help create a welcoming environment in ED.

Skills

Customer service

Communication

Interpersonal skills

Decision-making

Education

High School Diploma

Job description

Beth Israel Lahey Health is seeking an ED Patient Family Liaison at Winchester Hospital to welcome and assist patients and visitors in the Emergency Department. The role includes non-clinical support, pre-registration help, and monitoring wait times to improve patient flow and experience.

Candidates should have a High School Diploma and prior customer service or healthcare experience. EPIC knowledge is a plus; schedule features three 12-hour evening shifts, with weekend and holiday rotation.