RN Patient Experience Coach: Elevate Care & Satisfaction

Dignity Health; Gilbert (AZ); On-site; USD 52,000 - 77,000; Full time

Job summary

Mercy Gilbert Medical Center is seeking a Patient Experience Coach to foster a patient-centered culture across staff, guiding improvements in communication, empathy, and service. Daily training, coaching, and workshops will drive best practices in patient experience.

The role requires RN experience, a Bachelor's degree, and BLS certification; BSN preferred. Join a team dedicated to compassionate care and health equity in Gilbert, AZ.

Qualifications

• RN with three years of experience or more
• Exceptional communication and interpersonal skills
• Experience leading training, coaching, and workshops in healthcare
• Understanding of patient experience principles and healthcare operations

Responsibilities

• Participates in daily patient rounds and patient satisfaction activities
• Coaches staff to improve the patient journey and satisfaction
• Conducts training sessions and workshops on patient experience best practices
• Analyzes feedback and collaborates on strategies to address patient needs
• Resolves issues using HEART Service Recovery model and promotes service excellence
• Provides hands-on patient care as appropriate to meet department needs

Skills

RN experience

Communication

Coaching

Training

Education

Bachelor's Degree

BSN preferred

Tools

American Heart Association Basic Life Support

Job description

Mercy Gilbert Medical Center is seeking a Patient Experience Coach to foster a patient-centered culture across staff, guiding improvements in communication, empathy, and service. Daily training, coaching, and workshops will drive best practices in patient experience.

The role requires RN experience, a Bachelor's degree, and BLS certification; BSN preferred. Join a team dedicated to compassionate care and health equity in Gilbert, AZ.