ED Patient Access & Registration Specialist

University of Mississippi Medical Center; Jackson (MS); On-site; USD 19,286 - 26,174; Full time

Job summary

University of Mississippi Medical Center in Jackson is seeking a Patient Access Representative for the ED, handling greeting, enrollment, insurance verification, and payments, to ensure accurate registration and patient flow in the emergency department.

This full-time, on-site role requires a high school diploma or GED and at least one year in clinical admissions or scheduling, with strong communication and data-entry skills; familiarity with payer guidelines and confidentiality is essential.

Qualifications

• High school diploma or GED and one (1) year’s experience in clinical admissions, patient registration, or patient scheduling.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co‑pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high‑volume periods.
• Perform any other assigned duties; duties listed are general and not exclusive.

Skills

Patient throughput

Revenue cycle

Confidentiality

Payer guidelines

Communication

Organizational skills

Data entry

MS Word

MS Excel

Education

High school diploma or GED

Tools

EMR systems

Microsoft Word

Excel

Job description

University of Mississippi Medical Center in Jackson is seeking a Patient Access Representative for the ED, handling greeting, enrollment, insurance verification, and payments, to ensure accurate registration and patient flow in the emergency department.

This full-time, on-site role requires a high school diploma or GED and at least one year in clinical admissions or scheduling, with strong communication and data-entry skills; familiarity with payer guidelines and confidentiality is essential.