ED Patient Access & Financial Counseling Specialist

Parkland Health; Dallas (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Parkland Health in Dallas is seeking staff for patient-facing registration in the Emergency Room and Urgent Care settings. The role involves collecting personal and insurance data, verifying coverage, obtaining consents, and initiating financial counseling to support care coordination and reduce delays.

Candidates should have a High School diploma or GED, with an Associate degree preferred, and familiarity with hospital systems like EPIC.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• CHAA, CHAM, CPAT, CRCR preferred.

Responsibilities

• Greets patients, family members, peers, and leadership in a professional manner to promote Parkland's image.
• Obtain, verify, and update demographic, financial, and insurance information during registration.
• Review accounts for financial status and initiate preliminary financial counseling for eligibility and funding options.
• Document actions in account notes and ensure information is accessible for other departments.

Skills

Customer service

Medical terminology

Insurance verification

EPIC knowledge

Education

High School diploma/GED

Associate degree preferred

Tools

EPIC

Document imaging

Job description

Parkland Health in Dallas is seeking staff for patient-facing registration in the Emergency Room and Urgent Care settings. The role involves collecting personal and insurance data, verifying coverage, obtaining consents, and initiating financial counseling to support care coordination and reduce delays.

Candidates should have a High School diploma or GED, with an Associate degree preferred, and familiarity with hospital systems like EPIC.