ED Command Center Tech - Emergency Department

2510 Cobb Hospital, Inc.; Georgia; On-site; USD 28,000 - 39,000; Part time

Job summary

Wellstar Health System in Georgia seeks an ED Command Center Tech (PRN) to manage prehospital communications for the Kennestone/ Cobb EDs. You will coordinate hospital response, relay orders to physicians, and activate teams as needed.

Strong communication and EMS knowledge are essential. Requires high school diploma, BLS certification, and 2+ years in pre-hospital/ED settings; Paramedic EMS experience is preferred.

Qualifications

• High School diploma or GED required.
• BLS certification required upon hire.
• 2 years in pre-hospital or ED preferred.
• Paramedic certification and/or EMS experience preferred.

Responsibilities

• Communicates with EMS, fire, and police to coordinate ED response.
• Documents EMS communications in the designated system.
• Relays orders from EMS to ED physicians and coordinates care.
• Notifies flow coordinators for resource activation and diversions.
• Maintains logs and EMS-related records for regulatory needs.
• Enters pre-hospital data into the EMR with patient details.
• Supports incident response and mass casualty communications.

Skills

Clear speaking voice

Phone communication

Medical terminology

Keyboard skills

Multitasking

Customer service

Education

High School Diploma or GED

Tools

BLS

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Various (United States of America) The Emergency Department at Cobb Hospital has an exciting opportunity for a ED Command Center Tech! This position is PRN, candidate must be able to work all shifts (various).

Job Summary:

Manages communications from prehospital providers for Kennestone Emergency Department (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator.

Core Responsibilities and Essential Functions:

• Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
• Document EMS communications on designated communication tool
• Relay order requests from EMS providers to the ED Physician. Advocate for the pre-hospital patient. Coordinate direct communication with physician when indicated or requested.
• Notifies Patient Flow Coordinator when the pre-hospital patients condition warrants a response from the hospital before they arrive. Activation of teams, clearing of rooms, security response, etc
• Obtain enough information from incoming EMS units to make treatment, destination decisions.
• Coordinates patient bed assignment with assessment/ patient flow nurse. Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee.
• Maintains records as required by regulating agencies
• Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances.
• Accepts EMS trip sheets for patients no longer in the ED. Forwards trip sheets to the appropriate patient care area.
• Communicates available resources to EMS providers and governmental agencies. Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director. Communicate diversion status directly to EMS via phone or automated system.
• Appropriately completes logs as directed. Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts.
• Consult ED Physician/Patient Flow Coordinator on all potential diversion patients. Assumes responsibilities for other duties assigned by management
• Forwards concerns or questions about EMS delivery of care to the EMS Coordinator.
• Provides summary reports to the EMS Coordinator including number of EMS calls.
• Maintains paper supplies, work area, radio communication equipment.
• Maintains a clean EMS entrance. Cleans EMS backboards/equipment and maintains appropriate EMS linen levels. Maximize communication with the EMS community.
• Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community.
• Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.) Uses mass notification programs to activate team responses for the following:
• Trauma patients
• HAZMAT, Plan Orange
• Diversion status for EMS
• Stroke patients/ stroke intervention patients
• Disaster, Plan Delta Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma General or GED General or Other / Certificate Nursing

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor EMT-ADV - EMT-Advanced or EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or NREMT - NREMT or PARA - Paramedic

Required Minimum Experience:

Minimum 2 years in the pre-hospital arena or emergency department is preferred Paramedic Certification and experience is preferred Cardiac monitoring experience as a Paramedic is preferred Experience as a 911 dispatcher preferred, PBX skill is preferred

Required Minimum Skills:

Clear speaking voice Command of the English language Excellent phone communication skills Strong background in medical terminology, keyboard skills Ability to multi-task Superior customer service skills Successfully complete and remain current with clinical competencies.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

OUR MISSION:

To enhance the health and well-being of every person we serve.

OUR VISION:

Deliver world-class healthcare to every person, every time.

OUR VALUES:

We serve with compassion We pursue excellence We honor every voice

Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.