ED CARE NAVIGATOR

Westchester Medical Center Health Network; City of Poughkeepsie (NY, AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Care Navigator for the Center for Regional Healthcare Innovation (CRHI) at MidHudson Regional Hospital. The role supports NYS DSRIP initiatives and Emergency Department care coordination under CRHI supervision, ensuring linkages to primary care and community services for high-need patients.

The Care Navigator will access EHR, PSYCKES, and Healthify for care transitions, maintain HIPAA compliance, and help discharge planning.

Qualifications

• Experience in case management or emergency department care preferred.
• Knowledge of healthcare industry and DSRIP preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Performs PPS-related activities associated with care management, including identification of patient\'s Health Home, Care Management agency and/or behavioral health providers; creating documentation; and adhering to workflows.
• Ensures that the patient is connected to primary care providers, and other community services, especially for those with multiple chronic conditions and/or uninsured.
• Coordinates follow-up appointments with community providers.
• Ensures that discharge plan of care issues are addressed.
• Accesses electronic health record and PSYCKES and Healthify databases for care transitions/discharge summary purposes.
• Ensures and supports HIPPA compliance, including obtaining patient consents for information sharing among providers.
• Ensures referrals to Health Home agencies for eligible patients.
• Serves as a member of the Clinical Case Management team assigned to the Emergency Department, performing appropriate dept. functions, i.e. attending meetings and completing reports as required.
• Performs other duties as assigned.
• Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.

Skills

Care coordination

HIPAA compliance

Communication skills

Electronic Health Records

HMIS training

Tools

Microsoft Office

Job description

The Care Navigator at the Center for Regional Healthcare Innovation (CRHI) at MidHudson Regional Hospital works independently and as a member of the CRHI team in the development and execution of programs and services commencing with the implementation of the New York State Delivery System Reform Incentive Program (DSRIP). The Care Navigator assigned to the Emergency Department fulfills NYS Dept. of Health and DSRIP requirements.

Responsibilities

Under the supervision of a CRHI Vice President

• Performs PPS-related activities associated with care management, including identification of patient's Health Home, Care Management agency and/or behavioral health providers; creating documentation; and adhering to workflows.
• Ensures that the patient is connected to primary care providers, and other community services, especially for those with multiple chronic conditions and/or uninsured.
• Coordinates follow-up appointments with community providers.
• Ensures that discharge plan of care issues are addressed.
• Accesses electronic health record and PSYCKES and Healthify databases for care transitions/discharge summary purposes.
• Ensures and supports HIPPA compliance, including obtaining patient consents for information sharing among providers.
• Ensures referrals to Health Home agencies for eligible patients.
• Serves as a member of the Clinical Case Management team assigned to the
• Emergency Department, performing appropriate dept. functions, i.e. attending meetings and completing reports as required.
• Performs other duties as assigned.
• Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.

Qualifications/Requirements

EXPERIENCE

• Knowledge of healthcare industry and DSRIP preferred Case management experience preferred, and/or experience in emergency dept. and/or working with highly vulnerable populations.

EDUCATION

• Knowledge of healthcare industry and DSRIP preferred Case management experience preferred, and/or experience in emergency dept. and/or working with highly vulnerable populations.

LICENSES/CERTIFICATIONS

• N/A

Other

• If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
• Experience with Microsoft Office, HMIS training a plus.
• Project a professional demeanor, able to work independently and as a part of a team. Strong communication skills.