ED Associate -Per Diem - Night

2600 White Plains Hospital Medical Center; Nevada; On-site; USD 29,000 - 43,000; Part time

Job summary

The White Plains Hospital Medical Center ED is seeking an ED Associate to perform clerical duties that support patient-centered care in a busy Emergency Department. You will collaborate with ER providers and RNs to ensure orders are carried out and patient throughput remains efficient, while maintaining strong communication with patients and staff.

This role emphasizes confidentiality, timely responses to calls and alarms, and accurate documentation. Night shift, per diem, with hours 7 PM–7 AM.

Qualifications

• High School diploma or GED required.
• Previous clerical and hospital procedure experience preferred.
• Good communication and customer service skills.

Responsibilities

• Greet visitors and answer inquiries, relay calls to staff.
• Answer and place phone calls and manage messages.
• Relate patient information securely and protect confidentiality.
• Assist with patient tracking and throughputs in ED.
• Ensure proper documentation and paperwork for transfers and discharges.

Skills

Excellent communication

Customer service

English language proficiency

Education

High School Diploma or GED

Job description

Job Details

City/State: White Plains, New York

Department: Emergency Services

Ed General Emergency Work Shift: Night

Work Days: PER DIEM

Scheduled Hours: 7 PM-7 AM

Hours Per Pay Period: 0

Pay Rate/Range: $20.94 - $31.41

Job Summary

The Emergency Department (ED) Associate performs a broad range of clerical duties related to providing patient centered care and plays an integral role in the ED throughput and patient satisfaction initiatives. As part of the ED healthcare team the ED Associate ensures that orders are carried out through collaboration with the ER provider and Registered Nurse. Excellent communication skills are paramount in this role.

Essential Functions

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors
2. Maintains integrity of patient confidence and protects hospital operations by keeping information confidential.
3. Greets visitors, in person or by telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff.
4. Answers and places phone calls.
5. Responds to patient call bells and relays messages to appropriate staff member in a timely manner.
6. Maintains the integrity and confidentiality of all patient information (i.e., electronic, paper, verbal).
7. Responds to questions and requests within scope of position.
8. Monitor department patient tracking board to ensure that metrics for throughput are maintained in collaboration with nursing.
9. Departs patient in the EMR at the time of discharge from the unit
10. Demonstrates effective time management.
11. Maintain Rovers ad Biovigil inventory and ensures that they are charged and working as well as assigned to staff for the shift.
12. Maintains unit supplies inventory (medical and office) by checking stock to determine inventory level and communicating anticipated needed supplies; verifying receipt of supplies; storing of supplies.
13. Maintains a neat and clean environment at the nurse’s station.
14. Proficient use of HIS scanning technology for real-time uploads to the EMR.
15. Clerical oversight to ensure that all critical transfers out have appropriate paperwork and copies of pertinent exams to transport with patients as well as evidence of sign EMTALA form.
16. Assures smooth clerical operation within the department.
17. Adheres to WPH policies and procedures including but not limited to Personal Appearance, Behavioral Standards, Attendance and all Conditions of Employment).
18. Performs all other related duties as assigned.

Qualifications

• High School Required or GED Required
• Previous work experience with some knowledge of clerical and hospital procedure preferred.

Preferred Qualifications

• Must be able to speak, write, understand and communicate the English language.
• Must be able to communicate with an even temperament while attending to competing priorities.
• Excellent customer service skills that are consistent during all times.
• Must be able to follow written and oral instructions.
• Individual must be able to understand and relate to theories behind related concepts and remember multiple tasks given during course of day.
• Strong coping mechanisms are essential for dealing with tragic events.

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.