ECR Fulfillment and Operations Coordinator

AppleTree Institute for Education Innovation; Washington (District of Columbia); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading organization in early childhood education seeks an ECR Fulfillment and Operations Coordinator to manage the order fulfillment process and provide operations support. This role requires a Bachelor's degree and experience in customer service, with a competitive salary and comprehensive benefits including medical and dental coverage.

Benefits

Competitive Salary

100% covered Medical Plan

Fully covered Dental Benefits

Fully covered Disability Insurance

Competitive Paid Time Off

5% Employer Contribution to Retirement Account

AppleTree Scholarship for continued education

Professional Development Opportunities

Qualifications

• 1-3 years of relevant experience in customer service and inventory management.
• Excellent written and verbal communication skills.
• Fluent in Google Sheets.

Responsibilities

• Overseeing order fulfillment and operations support for the instructional quality team.
• Providing excellent customer service to internal and external stakeholders.
• Maintaining the Every Child Ready website and ensuring product accuracy.

Skills

Customer service

Attention to detail

Communication

Collaboration

Education

Bachelor's degree from an accredited college or university

Tools

Google Applications

Microsoft Office

Job description

ECR Fulfillment and Operations Coordinator

Join to apply for the ECR Fulfillment and Operations Coordinator role at AppleTree Institute for Education Innovation

ECR Fulfillment and Operations Coordinator

1 week ago Be among the first 25 applicants

Join to apply for the ECR Fulfillment and Operations Coordinator role at AppleTree Institute for Education Innovation

Get AI-powered advice on this job and more exclusive features.

About AppleTree AppleTree focuses exclusively on Preschool and Pre-K education with a mission of closing the achievement gap before students get to kindergarten. We support our partners in delivering positive outcomes for teachers and children via the high-quality implementation of our innovative and award-winning instructional model called Every Child Ready (ECR) . This instructional model provides educators with tools and resources for “Where to Start,” “What to Teach,” “How to Teach,” and “How to Measure Success.”

Position Summary

The ECR Fulfillment and Operations Coordinator will be responsible for overseeing the ordering fulfillment process for all Every Child Ready books and materials and also provide general operations support for the instructional quality team. This position includes order entry and administrative duties, as well as oversight into shipping and tracking of orders to ensure orders are processed accurately and in a timely manner. Providing excellent customer service to both internal and external stakeholders is essential in this position. The ECR Fulfillment and Operations Coordinator will report directly to the Chief of Growth and Impact.

Act as liaison between AppleTree and book vendor

• Maintains and updates all book packages and offerings sold through the vendor
• Reviews online product offerings and ensures products are categorized correctly and display accurate product names, descriptions, and images.
• Recommends opportunities for marketing additional products and expanding the customer demographic.
• Monitors inventory of all stock and ensures that adequate levels are maintained.
• Attends regular meetings with vendors to discuss processes and procedures, review inventory and plan for future transactions.
  
  

Coordinates all ordering processes for ECR products

• Oversees the order fulfillment process including order input, administration, and shipping.
• Receives orders from clients and follows all steps to ensure order is placed accurately.
• Places orders with print vendor for all internally published materials, including books, picture word cards, posters, kits, and more.
• Communicates and collaborates with internal teams to expedite order fulfillment and resolve fulfillment issues.
• Develop forms and templates to assist in processing orders.
• Prepares monthly billing invoices for partners to reflect purchase orders.
  
  

Maintains The Every Child Ready Website

• Collaborates with internal teams to maintain and/or improve current displays of information and overall design, including recorded webinars
• Monitors and regularly reports website traffic data
• Maintains the Every Child Ready store:
• Fulfills all orders placed through the store
• Regularly updates products
  

Provides excellent customer service

• Provides internal and external customer support through written and verbal communication.
• Ensures orders are processed, monitored, and fulfilled accurately, promptly, and efficiently.
• Liaise with customers regarding online product issues, necessary reorders, and new offerings.
• Develop strong collaborative relationships with all internal and external customers.
• Correspond with and explain procedures to customers.
• Facilitate the scheduling of orders and resolve issues including, but not limited to, back-orders, and holds on orders.
• Review order status and ensure timely shipping to meet delivery deadlines. Track and report causes of order processing delays.
  
  

Provides general operations support to the Instructional Quality Team

• Organizes information, as requested, using Google Suite
• Sends out and monitors partner survey completion
• Supports scheduling, logistics, and operational duties of the team
  
  

Contributes to a Community of Practice

• Reviews processes and policies, and recommends changes that will improve accuracy, decrease order turnaround time, provide potential for cost savings and increase overall customer satisfaction.
• Collaborates with internal teams to share feedback from customers and data trends from sales.
• Effectively communicate the AppleTree vision, mission and activities to a variety of stakeholders.
• Respect confidentiality.
• Maintain cooperative, respectful and supportive relationships with colleagues.
• Demonstrate punctuality, good attendance and professionalism for all duties.
• Effectively use time and resources.
• Other duties as assigned
  
  

Note

The preceding description is intended to describe the general nature and level of work performed by individuals in this role and is not designed to be an exhaustive list of all duties and responsibilities required of the ECR Fulfillment and Operations Coordinator. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications And Requirements

• A Bachelor's degree from an accredited college or university (strongly preferred)
• One to three years of relevant experience, including but not limited to customer service, inventory and fulfillment management, website management (required)
• A superior attention to detail is critical for this role, as evidenced by prior experience as well as in pre-interview activities.
• Excellent communication skills, both written and verbal.
• Proven ability and aptitude using computer software (Microsoft Office, Google Applications, etc.). Must be fluent in all aspects of Google sheets.
• Ability to work well with others and interact positively and effectively with colleagues at all levels of the organization, including with external clients/vendors to provide information with clarity, diplomacy and tact.
• An ability to innovate and continuously improve systems is a must.
  
  

What's in it for you…

• Competitive Salary
• Option for 100% covered Medical Plan or another low cost option for you and eligible dependents
• Fully covered Dental Benefits for you and all eligible dependents
• Fully covered Short Term Disability, Long Term Disability, Accidental Death and Dismemberment and Life insurance with buy-up options
• Free Online Wellness Platform for you and up to 4 eligible dependents
• Competitive Paid Time Off, including early close Mental Health Days
• 5% Employer Contribution to your Retirement Account (whether you contribute or not)
• AppleTree Scholarship to pay for continued education
• Network Professional Development Opportunities

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Education Administration Programs

Referrals increase your chances of interviewing at AppleTree Institute for Education Innovation by 2x

Get notified about new Operations Coordinator jobs in Washington, DC.

Washington, DC $75,000.00-$90,000.00 6 days ago

Development Events and Operations Coordinator

Washington, DC $58,000.00-$62,000.00 1 week ago

Operations Associate, Forest Hills, #673

Washington, DC $57,200.00-$95,347.20 1 day ago

Washington DC-Baltimore Area $50,000.00-$55,000.00 2 weeks ago

Reston, VA $40,000.00-$50,000.00 1 week ago

Operations Associate (Part-Time) - Georgetown

Operations Coordinator, Government Affairs

Operations Associate, Washington D.C., #529

Operations Associate, Baileys Crossroads, #645

Washington, DC $57,200.00-$95,347.20 1 month ago

Washington DC-Baltimore Area 18 hours ago

Operations Associate, Washington D.C., #206

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.