Economist, Customer Experience and Business Trends

Amazon Inc.; Seattle (WA); On-site; USD 120,000 - 210,000; Full time

Job summary

Amazon's Customer Experience and Business Trends (CXBT) organization is seeking an Economist to join the Benchmarking Economics Analytics and Measurement (BEAM) team in Seattle. You will develop econometric models and collaborate with scientists, engineers, and business leaders to solve cross‑business challenges.

The role focuses on translating research into scalable solutions, writing clear business narratives, and driving data‑driven decisions to improve customer experience using causal

Responsibilities

• Develop economic theory and deliver causal machine learning models at scale
• Collaborate with cross-functional teams to translate research into scalable solutions
• Write effective business narratives and scientific papers to communicate to both business and technical audiences
• Drive data-driven decision making to improve customer experience

Job description

Are you passionate about leveraging data and economics to enhance customer experience across Amazon's diverse businesses? The Customer Experience and Business Trends (CXBT) organization is seeking an Economist to join our Benchmarking Economics Analytics and Measurement (BEAM) team. Our mission is to drive customer experience improvements through innovative economic modeling, advanced analytics, and scalable scientific solutions.

As an Economist on our team, you will collaborate with senior management, business stakeholders, scientists, engineers, and economics leadership to solve complex business challenges across Amazon's business lines. You'll develop sophisticated econometric models using our world-class data systems, applying diverse methodologies spanning causal inference, machine learning, and generative AI. In this fast-paced environment, you'll tackle challenging problems that directly influence strategic decision-making and drive measurable business impact.

Key job responsibilities

1. 1. Develop economic theory and deliver causal machine learning models at scale
2. 2. Collaborate with cross-functional teams to translate research into scalable solutions
3. 3. Write effective business narratives and scientific papers to communicate to both business and technical audiences
4. 4. Drive data-driven decision making to improve customer experience

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.