Economic Benefits Trainer

Wake County; Raleigh (NC); Hybrid; USD 37,000 - 48,000; Full time

Job summary

Wake County Department of Social Services seeks an Economic Benefits Trainer to design, develop, and provide training for new hires and seasoned staff within Economic Services. The trainer will analyze, design, develop, and facilitate training efforts; and integrate best practices, reporting to the PSD Supervisor.

The role primarily focuses on Adult Medicaid (AMA) including Private Living Arrangement and Long Term Care, with other program needs as required by the department.

Qualifications

• Bachelor's degree and three years of related experience are required.
• Equivalent education and experience are accepted.
• Experience designing, developing, and delivering training for adult learners.

Responsibilities

• Deliver training in Economic Benefits policy, navigation, customer service, coaching, and team building.
• Design, develop, deliver, and administer tests, quizzes, and exams.
• Evaluate training programs (online, self-study, blended) for caseworkers and supervisors.
• Create training schedules and facilitate learning to ensure transfer of knowledge.

Skills

Curriculum design

Training delivery

Adult learning theory

Curriculum assessment

Education

Bachelor's degree

Job description

What You'll Be Doing

Economic Services provides services such as, Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS).

The purpose of the Economic Benefits Trainer is to design, develop and provide training to new hires and seasoned staff within Economic Services (ES). The trainer also participates in the analysis, design, development, and facilitation of trainingefforts; and integrates best practices.The Staff Trainer reports directly to the Program and Staff Development (PSD) Supervisor.

This position's primary focus is Adult Medicaid (AMA) including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA), with other program focus based on departmental need.

Essential Job Functions:

• Delivertraining in the areas of Economic Benefits policy, technical navigation,communication, customer service, coaching, and team building
• Design,develop, deliver, and administer tests, quizzes, and exams
• Evaluatetraining programs (including online courses, self-study, and blendedlearning opportunities) for caseworkers, supervisors, and managerialstaff
• Composea training schedule and facilitate the learning process to ensure thattraining is engaging and that the transfer of learning is occurring
• Developand update effective curricula to address identified training needs in allbenefit program areas
• Ensurethat training in each program is aligned with Federal and State policiesand that county policies are followed
• Monitorstaff learning, comfort, implementation, and operational needs
• Writeand communicate weekly individual status updates to the supervisors andprogram manager
• Meetwith staff to plan an appropriate course of action to improve individualtraining deficiencies
• Communicateindividual pathways progress reports to supervisors at the conclusion oftraining

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Three (3) years of experience working within Adult Medicaid (AMA) programs within a State or County Department of Economic Self-Sufficiency training adults using adult learning theories and practices
• Bachelor's degree or higher level of education in a related field to the position

How Will We Know You're 'The One'?

• Ability to develop and deliver presentations, training, and ideas to individuals or groups
• Ability to facilitate groups
• Strong interpersonal/human relations skills
• Strong analytical and creative problem-solving skills
• Ability to identify problems, determine possible solutions, and actively work to resolve the issues
• Excellent written and verbal communication skills - ability to convey information verbally to individuals or groups to ensure that the message is understood
• Ability to listen and respond appropriately to information from others
• Knowledge of adult learning, instructional design, and curriculum development techniques
• Ability to instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipment
• Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes
• Ability to motivate and coach individuals
• Ability to maintain a high level of confidentiality
• Ability to work independently and as part of a team
• Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
• Ability to build and maintain ongoing, collaborative, working relationships with co-workers to achieve the goals of the work unit
• Ability to organize and prioritize duties
• Ability to remain flexible to meet constantly changing and sometimes opposing demands
• Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etc.
• Ability to maintain social, ethical, and organizational norms
• Ability to firmly adhere to codes of conduct and ethical principles
• Accountable to complete projects and meet deadlines

About This Position

Location: HSC SomersetRaleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm

Hiring Range: 27.20 - 34.92

Market Range: 27.20 - 42.63

Posting Closing Date: 7:00 pm on 10/31/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.