Internal Only - EMS Supervisor - Field Operations

Wake County; Raleigh, Northern (NC, KY); Hybrid; USD 107,571,000 - 139,906,000; Full time

Job summary

Wake County EMS is seeking an EMS Supervisor – Field Operations to lead field teams, support EMTs and Paramedics, and help shape the future of emergency medical services in our community. This role emphasizes leadership, mentorship, and effective incident response in a high-stakes environment.

The ideal candidate will have an Associate's degree in EMS, 5+ years as a paramedic in Wake County, and NC EMTP certification, with a valid driver's license. A Bachelor's in EMS is preferred.

Qualifications

• Associate's degree in Emergency Medical Services or related field.
• Five years of experience as a paramedic in the Wake County EMS System.
• Valid Driver's License and "safe" driving record.
• Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP).
• Equivalent education and experience are accepted.

Responsibilities

• Provide direct management, supervision and support of daily field staff and incident response.
• Lead and support a team of EMTs and Paramedics during emergencies.
• Address issues with employees, partners and the public.
• Manage EMS System through supervision, resource management and investigations.

Skills

Leadership

Interpersonal skills

Troubleshooting

Mentoring

Strategic planning

Education

Associate's degree in Emergency Medical Services

Bachelor's degree in Emergency Medical Services (preferred)

NC EMTP certification

Job description

What You'll Be Doing

Are you ready to take your EMS career to the next level? Do you thrive in high-pressure environments where leadership, quick thinking and compassion can make a life-saving difference? If you're passionate about guiding teams, improving systems and making a tangible impact every single day, this is your calling! We’re seeking a dedicated, experienced and visionary EMS Supervisor – Field Operations to lead by example, support field personnel and help shape the future of emergency medical services in our community.

Essential Functions:

• Provide direct management, supervision and support of daily field staff and incident response in operational and clinical roles
• Serve as the first line of supervision in the EMS Department by leading and supporting a team of EMTs and Paramedics as they respond to emergencies
• Utilize your excellent interpersonal skills to directly address issues with employees, partners and the public
• Play an integral role in managing the EMS System through employee supervision, resource management, complaint and unusual event investigations, and task prioritization

Notes:

• At the conclusion of this assessment center, the EMSDepartment will establish a promotional eligibility list of candidates who havesuccessfully completed the assessment center. This list will be used to fillvacancies in the EMS Supervisor – Field Operations position that occur afterthe initial selections from this process are made. It will not be used to fillvacancies for any other position.
• This list will remain in effect through April 30, 2027.Vacancies occurring after that date will be filled through a new assessmentcenter process.
• The Department may end the list before that date if it isexhausted or if operational needs change.
• The Department will consider candidates on the list inorder of performance in the assessment center process. The Department mayconduct an additional interview prior to selection. Placement on the list doesnot guarantee promotion.
• To remain eligible, candidates must continue to meet theposition’s minimum qualifications and all county and department requirements at the time of selection. A candidate may be removed from the list if they:separate from county employment; no longer meet minimum qualifications; received disciplinary action at or above Written Warning; or decline a promotion offerfrom the list.

About Our Team

Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county’s 12 local municipalities. We have well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 140,000 requests for 911 EMS services in 2025. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

The Basics (Required Education and Experience)

• Associate's degree in Emergency Medical Services or related field
• Five years of experience as a paramedic in the Wake County EMS System
• Valid Driver's License and "safe" driving record
• Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor's degree in Emergency Medical Services or equivalent
• Two plus years of experience as a Field Training Officer or Advanced Practice Paramedic in the Wake County EMS System
• Completion of the Wake County EMS System Relief District Captain Program
• Completion of major incident management coursework

How Will We Know You're 'The One'?

• Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor
• Ability to monitor/assess the performance of yourself, other individuals or organizations to make improvements or take corrective action
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy
• Ability to handle confidential and sensitive information with tact and discretion
• Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines
• Ability to maintain familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification
• Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases and deformities, including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

About This Position

Location: Public Safety CenterRaleigh, NC 27601

Employment Type: Regular

Work Schedule: 12 Hour Shifts

Hiring Range: 37.53 - 48.78

Market Range: 37.53 - 60.04

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/23/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foret employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.