Ecommerce UX Analyst

Cornerstone Gigs; San Juan (PR); Remote; USD 60,000 - 90,000; Full time

Job summary

gobravvo is seeking an Ecommerce UX Analyst to join our remote QA team. You will evaluate and enhance the user experience on e-commerce sites and mobile apps, delivering actionable feedback to optimize the shopping journey and conversion rates.

Remote, full-time role for US-based professionals, with emphasis on usability testing, reporting, and collaboration with design and development teams to improve navigation, product display, and checkout efficiency.

Qualifications

• Keen attention to detail with knowledge of ecommerce UX practices.
• Experience in usability testing and QA for ecommerce sites or apps.
• Strong analytical skills to identify friction and pain points.
• Familiarity with remote collaboration and online shopping platforms.

Responsibilities

• Conduct usability tests on ecommerce websites and mobile apps focusing on browsing, cart, checkout, and post-purchase flow.
• Identify friction points and confusing navigation; report actionable findings.
• Provide design recommendations to improve navigation, product display, and checkout efficiency.
• Ensure consistent UX across devices and browsers, validating functionality.
• Prepare daily/weekly reports highlighting observations and improvements.

Skills

Attention to detail

E-commerce best practices

Usability testing

Quality assurance

Analytical skills

Job description

Ecommerce UX Analyst

Position Overview

We are looking for a dedicated and detail-oriented Ecommerce UX Analyst to join our remote QA team. As an Ecommerce UX Analyst, you will play a crucial role in evaluating and enhancing the user experience on e-commerce websites and mobile applications. You will provide critical feedback that helps optimize the digital shopping journey, improve conversion rates, and drive customer satisfaction. This is a remote, full-time opportunity for professionals based in the USA who are passionate about improving online retail experiences.

Key Responsibilities

• Conduct comprehensive usability tests on e-commerce websites and mobile apps, with a focus on browsing, cart management, checkout processes, and post-purchase interactions.
• Identify friction points, confusing navigation elements, and design issues that may impact the overall user journey and report these findings in a clear, actionable manner.
• Collaborate closely with design and development teams by providing detailed recommendations to enhance site navigation, product display, and the efficiency of the checkout process.
• Ensure a consistent and intuitive user experience across different devices, including desktop computers, tablets, and smartphones, and validate functionality across various web browsers.
• Prepare and submit detailed daily or weekly reports highlighting observations on user experience and proposing targeted improvements for e-commerce platforms.

Required Qualifications

• Keen attention to detail and a solid understanding of e-commerce best practices as well as user behavior patterns.
• Proficiency with remote collaboration tools and familiarity with a range of online shopping platforms.
• Previous experience in UX analysis, usability testing, or quality assurance for e-commerce platforms is highly preferred.
• Reliable internet connectivity and access to both a computer and a mobile device for effective testing and analysis.
• Strong analytical and problem-solving skills, with the ability to identify user pain points and recommend practical solutions.

Career Impact and Work Environment

As an Ecommerce UX Analyst, you will directly influence the way consumers shop online, making a tangible difference in both customer satisfaction and business outcomes. Working remotely from anywhere in the USA, you will have the opportunity to collaborate with a dynamic team, enjoy flexible scheduling, and contribute to the ongoing improvement of e-commerce platforms. Your insights will help drive increased sales and foster customer loyalty in a rapidly growing digital marketplace.

Join our mission to make online shopping seamless and enjoyable for all users. We value inclusivity and welcome applicants from all backgrounds. The remote, full-time nature of this position provides flexibility and the chance to make a significant impact in the e-commerce industry while working from the comfort of your home.