eCommerce Service Representative

Suneast; Aston Township (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

401(k) with company match

Life insurance

Interest rate reduction on loans

Employee discounts

Job summary

Sun East Federal Credit Union in Aston, PA seeks an eCommerce Service Representative to join our team. This credit union call center focuses on online banking inquiries, member accounts, and transactions with no cold calling.

We offer a competitive wage and a robust benefits package including medical, dental, vision, an FSA, a 401(k) with company match, life insurance, loan-rate reductions, and employee discounts on tickets and events.

Qualifications

• High School Diploma or equivalent.
• 2-4 years of relevant experience; e-commerce servicing (email/chat/online banking) a plus.
• Previous credit union or banking experience required.
• Knowledge of online banking and mobile deposit functionality.
• Bilingual skills a plus.
• Background checks and a pre-employment drug test are conducted.

Responsibilities

• Answer, troubleshoot and respond to inquiries via phone, email, and chat regarding online banking, member accounts and transactions; maintain a warm, helpful attitude.
• Educate members on products and services (banking, IRAs, loans) using a consultative approach and cross-sell where appropriate.
• Support call center queues as needed and escalate when necessary.
• Handle calls independently when possible; forward to supervisors or other departments when required.

Skills

Verbal communication

Written communication

Bilingual (plus)

Education

High School Diploma or equivalent

Tools

PCs and mobile/tablet devices

Job description

Sun East Federal Credit Union of Aston, PA is seeking an eCommerce Service Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our eCommerce Service Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for,

ABOUT SUN EAST FEDERAL CREDIT UNION

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Responsibilities

As an eCommerce Service Representative your day is spent answering, troubleshooting and responding to inquiries via income and outgoing calls, emails and chat conversations regarding online banking, member accounts and transactions as well as automated services. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude come through in every phone interaction.

You will provide a one call resolute and educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. Also, backing up all call center queues as assigned and for business need.

You are trained to handle as much as possible yourself but need to forward some calls to your supervisors or other departments.

QUALIFICATIONS FOR A eCommerce Service REPRESENTATIVE

• High School Diploma or equivalent
• 2-4 years of relevant experience; previous e-commerce servicing (email/chat/online banking) experience a plus
• Previous credit union or banking experience required
• Knowledge of PC's, Mobile and Table Devices, along with general office equipment and knowledge of online banking and mobile deposit functionality
• Strong verbal and written communication skills, good reasoning ability and problem-solving skills
• Bilingual skills a plus
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

WORK SCHEDULE

This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this eCommerce Service Representative position, we look forward to meeting you!