Ecommerce Operations Lead: Amazon & Multichannel

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 75,000 - 120,000; Full time

Job summary

SBH Community Service Network Inc. in Brooklyn, NY is seeking an Ecommerce Manager who can own day-to-day ecommerce execution across multiple platforms. You will drive listings, leverage Seller Central and Vendor Central, and partner with cross-functional teams to support growth initiatives.

The ideal candidate will be highly organized, able to manage campaigns and launches, and comfortable working in a fast-paced environment with minimal supervision.

Qualifications

• 3–5+ years of hands-on ecommerce experience with significant Amazon Seller Central or Vendor Central experience.
• Strong working knowledge of Amazon operations, including listings, cases, FBA, and account management.
• Experience managing or supporting multiple ecommerce channels at the same time.
• Highly organized, detail-oriented, and able to prioritize effectively in a fast-moving environment.
• Self-starter with the ability to identify problems and solve them proactively.
• Familiarity with ecommerce advertising is a plus.

Responsibilities

• Oversee day-to-day Amazon operations, including listing health, content quality, catalog maintenance, and case management.
• Manage inventory coordination and support FBA and FBM operations.
• Monitor reviews, support brand protection efforts, and manage promotions, deals, and pricing updates.
• Track Seller Central reporting and performance metrics.
• Coordinate with internal teams on product launches, restocks, and content updates.
• Monitor and resolve day-to-day issues across additional ecommerce platforms including Walmart, TikTok Shop, and direct-to-consumer channels.
• Maintain platform compliance and ensure listings remain optimized and current.
• Track channel-level KPIs and identify trends, issues, and growth opportunities.
• Triage and respond to platform emails, partner inquiries, and vendor communications.
• Handle routine correspondence independently and elevate only when necessary.
• Maintain organized records of issues, communications, and resolutions.
• Partner with buying, creative, content, and marketing teams to support channel growth and execution.
• Attend internal meetings and help support team operations as needed.
• Assist with onboarding and supporting junior team members or contractors as the team grows.
• Execute campaigns, promotions, and product launches across ecommerce platforms.

Skills

Amazon Seller Central

Vendor Central

Ecommerce operations

Multi-channel management

Performance metrics

Ownership

Problem solving

Job description

SBH Community Service Network Inc. in Brooklyn, NY is seeking an Ecommerce Manager who can own day-to-day ecommerce execution across multiple platforms. You will drive listings, leverage Seller Central and Vendor Central, and partner with cross-functional teams to support growth initiatives.

The ideal candidate will be highly organized, able to manage campaigns and launches, and comfortable working in a fast-paced environment with minimal supervision.