eCommerce Operations Analyst

Monarch International; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Monarch International seeks an E-Commerce Operations Analyst to support day-to-day ecommerce operations, accounting/bookkeeping, and inventory management. You'll help grow marketplace channels, including Amazon, and support dropship partnerships with major retailers.

The role involves order fulfillment, vendor payment reconciliation, and strong product listing duties, requiring excellent grammar and writing, plus analytical thinking and project management experience.

Qualifications

• Bachelor’s degree in accounting or business management.
• 3+ years in operations or accounting roles.
• Experience with ecommerce and ShipStation is preferred.
• Proficient in QuickBooks Online and Excel.
• Strong written and verbal communication and organization.

Responsibilities

• Assist in managing and executing order fulfillment.
• Reconcile and audit payments/invoices for vendors and partners.
• Manage customer service for B2C and B2B/drop ship channels.
• Assist in account management and product listing duties with strong writing.

Skills

Analytical orientation

Strong communication

Project management

Education

Bachelor’s Degree in Accounting and/or Business Management

Tools

ShipStation

QuickBooks Online

Microsoft Excel

Job description

Job Description

The E-Commerce Operations Analyst / Associate will be responsible for maintenance and execution of ecommerce activities, including supporting the day to day ecommerce operations and as well as assisting in accounting / bookkeeping and inventory management.

This position assists the team in the management and growth of our marketplace channels including Amazon as well as our dropship partnerships with Fortune 500 retailers, maintenance of our B2B/Drop Ship platforms, working with Customer Support, Order Management, Logistics, and internal management to support business operations.

Key Responsibilities Include:

• Assist in management and execution of order fulfillment
• Assist in reconciling and auditing payments and invoices for third-party vendors and sales channel partners
• Management of customer service for B2C and B2B/Drop Ship sales channels
• Assist in account management and product listing duties (strong grammar and writing skills required)

Desired Skills and Experience:

• Bachelor’s Degree in Accounting and/or Business Management
• Min 3 years of experience within operations and/or accounting roles
• Prior experience with an ecommerce business (incl. any familiarity with ShipStation platform)
• Proficient in Quickbooks Online
• Strong skills in Microsoft suite, including Excel
• Excellent communication and organizational skills in addition to project management experience
• Ability to deal with complex situations.
• Financial acumen – ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage multiple tasks simultaneously.
• Analytical orientation.
• Strong customer focus.
• Strong written and oral communication skills.

Company Description

Monarch International has been manufacturing and distributing high-quality niche home goods for over 30 years. Monarch has established strong partnerships with leading global retailers such as Amazon, Wal-Mart, The Home Depot, Lowe’s and Wayfair providing us National and Global reach.