Ecommerce & Member Experience Lead

Walmart; Raleigh (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Paid time off

Other benefits

Live Better U education program

Job summary

Walmart is seeking an associate to assist management in supervising associates, assigning duties, and guiding member service approaches to resolve issues in accordance with company guidelines.

The role supports the Sam’s Club ecommerce plan (Club Pickup, Ship From Club) and oversees operations, audits customer feedback, and escalates unresolved issues. It emphasizes safety, policy compliance, and teamwork within a fast-paced club environment.

Qualifications

• Must be 18 years of age or older.
• Must successfully complete all required trainings and assessments.

Responsibilities

• Supervise associates and assign duties to meet service goals.
• Ensure safety and compliance with company policies and procedures.
• Support Sam’s Club ecommerce programs (Club Pickup, Ship From Club) and resolve customer issues.
• Assist members with purchases and provide product guidance.
• Monitor and report key performance indicators for club pickup operations.

Skills

Customer service

Team supervision

Safety compliance

Job description

Walmart is seeking an associate to assist management in supervising associates, assigning duties, and guiding member service approaches to resolve issues in accordance with company guidelines.

The role supports the Sam’s Club ecommerce plan (Club Pickup, Ship From Club) and oversees operations, audits customer feedback, and escalates unresolved issues. It emphasizes safety, policy compliance, and teamwork within a fast-paced club environment.