Ecommerce Marketplace Manager

Fire Department Coffee; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Fire Dept. Coffee seeks a Marketplace Manager to own Walmart Marketplace, Walmart 1P, and Amazon Vendor Central activities. You will maintain listings, optimize content, and manage stock, pricing, and Buy Box performance across platforms, partnering with ecommerce, marketing, and operations.

The role emphasizes data-driven decision making, cross-team communication, and ongoing growth opportunities. Shopify experience is a plus as we optimize digital shelf content and promotions.

Qualifications

• 5+ years of hands-on ecommerce or marketplace experience.
• Experience managing Amazon Vendor Central; Amazon 1P experience preferred.
• Experience managing Walmart Marketplace or Walmart.com.
• Working knowledge of marketplace catalog management, content, pricing, promotions, and account health.

Responsibilities

• Manage day-to-day operations for Walmart Marketplace, Walmart 1P, and Amazon Vendor Central.
• Maintain product listings, catalog data, product detail pages, images, enhanced content, and brand stores.
• Monitor account health, item availability, pricing, Buy Box status, product suppressions, and other channel issues.
• Manage Amazon Vendor Central workflows, including purchase orders, shortages, deductions, and operational cases.
• Manage Walmart Marketplace workflows, including item setup, content updates, pricing, promotions, and account support.
• Identify and resolve listing, catalog, fulfillment, and account issues, escalating when needed.
• Monitor sales, traffic, conversion, in-stock rates, and other key account metrics; share regular updates and recommendations.
• Support promotional planning and execution across both channels.
• Coordinate with retail media partners and internal teams to ensure advertising supports product availability, content, and sales priorities.
• Work with creative and marketing teams to improve product imagery, copy, and digital shelf content.
• Coordinate inventory, forecasting, and replenishment questions directly with the Director of Ecommerce or the replenishment team.
• Stay up to date on platform updates, policies, and marketplace best practices.
• Support new item launches and account growth opportunities.
• Assist with Shopify ecommerce tasks as needed.

Skills

Marketplace management

Vendor Central

Walmart Marketplace

Amazon 1P

Data-driven decisions

Cross-functional collaboration

Shopify

Tools

Shopify

Job description

The Marketplace Manager will own the day-to-day management and ongoing growth of Fire Dept. Coffee’s Walmart 1P, Marketplace, and Amazon 1P business. This person will keep accounts healthy, listings accurate, and products available, while identifying practical opportunities to improve performance.

This role reports to the Director of Ecommerce and works closely with ecommerce, marketing, creative, sales, and operations. For inventory, forecasting, and replenishment needs, the Marketplace Manager will work directly with the Director of Ecommerce or the replenishment team. Shopify experience is a plus.

Responsibilities

• Manage day-to-day operations for Walmart Marketplace, Walmart 1P, and Amazon Vendor Central.
• Maintain product listings, catalog data, product detail pages, images, enhanced content, and brand stores.
• Monitor account health, item availability, pricing, Buy Box status, product suppressions, and other channel issues.
• Manage Amazon Vendor Central workflows, including purchase orders, shortages, deductions, and operational cases.
• Manage Walmart Marketplace workflows, including item setup, content updates, pricing, promotions, and account support.
• Identify and resolve listing, catalog, fulfillment, and account issues, escalating when needed.
• Monitor sales, traffic, conversion, in-stock rates, and other key account metrics; share regular updates and recommendations.
• Support promotional planning and execution across both channels.
• Coordinate with retail media partners and internal teams to ensure advertising supports product availability, content, and sales priorities.
• Work with creative and marketing teams to improve product imagery, copy, and digital shelf content.
• Coordinate inventory, forecasting, and replenishment questions directly with the Director of Ecommerce or the replenishment team.
• Stay up to date on platform updates, policies, and marketplace best practices.
• Support new item launches and account growth opportunities.
• Assist with Shopify ecommerce tasks as needed.

Qualifications

• 5+ years of hands-on ecommerce or marketplace experience.
• Experience managing Amazon Vendor Central; Amazon 1P experience is strongly preferred.
• Experience managing Walmart Marketplace or Walmart.com.
• Working knowledge of marketplace catalog management, content, pricing, promotions, and account health.
• Ability to use sales and performance data to spot issues and recommend practical next steps.
• Strong organization and attention to detail, with the ability to manage recurring account tasks and deadlines.
• Clear communication skills and ability to work across teams.
• Comfortable working independently and following issues through to resolution.
• CPG, food, beverage, or consumer brand experience is preferred.
• Shopify experience is a plus.

What success looks like

• Walmart Marketplace and Amazon accounts remain healthy, accurate, and well-maintained.
• Product listings and content are complete, current, and optimized.
• Account and catalog issues are identified and resolved quickly.
• Inventory and replenishment needs are communicated promptly to the Director of Ecommerce or replenishment team.
• Sales and conversion improve over time.
• A practical A/B testing plan is developed and executed to test marketplace content and merchandising opportunities.
• Test results are reviewed and applied to ongoing optimization.
• Internal teams have clear and timely marketplace reporting.
• New products and promotions are executed accurately and on schedule.