eCommerce Implementation Specialist (Seasonal)

Merchology; Plymouth (MN); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid work schedule

Company-sponsored social events

Premium brand partner discounts

401(k)

Sick and Safe Time Leave

Job summary

Merchology, a family-owned eCommerce retailer, is seeking a MerchStore Specialist to join the marketing team for a temporary period from September through December 31, 2026, at our Plymouth, MN HQ. You will build and support custom MerchStores for our customers, coordinate with Art and Marketing teams, and document new processes to improve the customer experience.

This role offers a hybrid schedule, with three days onsite and two optional remote days, plus perks like social events, discounts,

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication; collaborate across teams.
• Detail-oriented with a data-driven mindset and focus on customer experience.
• Familiarity with CRM systems like HubSpot is a plus.
• Proactive, enthusiastic self-starter with creative problem solving.
• Ability to work in-person and remotely in a hybrid environment.

Responsibilities

• Coordinate with Art team to organize and deliver art files for logos and designs.
• Answer store setup questions related to artwork and product selections.
• Create documentation for updated MerchStore experiences with Marketing, Customer Success, and Art teams.
• Document learnings, gaps, and recurring questions to improve procedures.
• Help build custom MerchStores following processes and brand standards.
• Communicate with customers about documentation and billing for their stores.

Skills

Communication

Detail-oriented

Collaboration

Problem solving

Education

High school diploma

Tools

HubSpot CRM

Job description

Description

{Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.}

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!

We are seeking a MerchStore Specialist to join our marketing team for a period from September – December 31, 2026. The

MerchStore Specialist will help build and support custom company stores, otherwise known as MerchStores, for Merchology customers. This position is a great opportunity for someone who is organized, self-motivated, and comfortable learning and establishing new processes.

PRIMARY RESPONSIBILITIES

A successful MerchStore Specialist will show skill in the following areas:

• Coordinate with Merchology’s Art team to locate, organize, and deliver appropriate art files to customers that need to add custom logos and designs to their MerchStore.
• Serve as a resource for MerchStore customers who have questions about the store setup process as it relates to artwork and related product selections.
• Support the transition to Merchology’s updated MerchStore offering by creating documentation regarding new experiences and processes in collaboration with Marketing, Customer Success, and Art teams.
• Identify ongoing process improvements to operating procedures by documenting learnings, process gaps, and recurring customer questions.
• Help build custom MerchStores for customers following key processes, requirements, and brand standards.
• Communicate with MerchStore customers regarding documentation and billing for their stores.

Requirements

• High school diploma or equivalent
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and collaborate effectively with cross-functional teams and external customers.
• Detail-oriented, data-driven mindset with a passion for delivering exceptional customer experiences.
• Familiarity with CRM systems like HubSpot is a plus.
• Proactive, enthusiastic self-starter with a creative approach to problem solving.
• Ability to successfully contribute and collaborate in both in-person and remote work environments.

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Hybrid work schedule for select departments
• Company-sponsored social events
• Premium brand partner discounts
• 401(k)
• Sick and Safe Time Leave

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite and two optional remote days.

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion.