Ecommerce Fulfillment Specialist - Store Operations

Signet Jewelers; Akron (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Signet Jewelers is seeking a Flexible Fulfillment Store Outreach Coordinator to drive effective eCommerce operations across North American stores. You will oversee Buy Online Pickup in Store, Ship From Store, Ship To Store, and returns, ensuring smooth customer experiences.

You will monitor order status, support field teams, and contribute to rollout training and process improvements. Strong communication and Office skills are essential in this role based in Ohio.

Qualifications

• 5+ years of customer service experience.
• Strong Microsoft Office skills are required.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor Flexible Fulfillment order status and alert field when SLA is at risk.
• Track queues to assist field and IT Support with system issues.
• Assist with rollout by training field teams as needed.
• Seek improvements and contribute process changes.
• Partner with stores and district managers to resolve order exceptions.
• Manage store Flexible Fulfillment settings.
• Perform vendor audits for drop shipments.
• Ensure a positive eCommerce experience for customers.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Signet Jewelers is seeking a Flexible Fulfillment Store Outreach Coordinator to drive effective eCommerce operations across North American stores. You will oversee Buy Online Pickup in Store, Ship From Store, Ship To Store, and returns, ensuring smooth customer experiences.

You will monitor order status, support field teams, and contribute to rollout training and process improvements. Strong communication and Office skills are essential in this role based in Ohio.