eCommerce Fulfillment & Stores Outreach Specialist

Signet Jewelers; Cleveland (OH); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Signet Jewelers is seeking a Flexible Fulfillment Store Outreach Coordinator to collaborate with North American stores on eCommerce initiatives, including BOPIS, SFS, STS, and returns. The role focuses on ensuring accurate execution and a positive customer experience.

You will monitor order status, support field teams, train staff, and identify process improvements while aligning with our Flex Fulfillment program across stores and districts.

Formación

• 5+ years customer service experience.
• Strong verbal and written communication skills.

Responsabilidades

• Monitor Flexible Fulfillment order status and alert field to SLA status.
• Track JSM queue to assist field and IT Support with issues.
• Assist with Flexible Fulfillment rollouts by providing field training.
• Seek and make suggestions on process improvement opportunities.
• Partner with stores and DMs to resolve Flexible Fulfillment order exceptions.
• Manage store Flexible Fulfillment settings.
• Perform Drop Ship Vendor audits.
• Ensure Signet's internal and external customers have a positive eCommerce experience.
• Perform additional duties pertaining to the Flexible Fulfillment initiative.

Conocimientos

Customer service

Verbal & written communication

Herramientas

Microsoft Office

Descripción del empleo

Signet Jewelers is seeking a Flexible Fulfillment Store Outreach Coordinator to collaborate with North American stores on eCommerce initiatives, including BOPIS, SFS, STS, and returns. The role focuses on ensuring accurate execution and a positive customer experience.

You will monitor order status, support field teams, train staff, and identify process improvements while aligning with our Flex Fulfillment program across stores and districts.