Flexible Fulfillment & eCommerce Liaison

Signet Jewelers Limited; Akron (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Signet Jewelers is seeking a Flexible Fulfillment Store Outreach Coordinator to work with North American stores on eCommerce initiatives such as BOPIS, SFS, STS, and returns. You will monitor orders, support field IT, and help rollout programs to improve the customer experience.

The role requires 5+ years of customer service, strong MS Office skills, and excellent verbal and written communication, with collaboration across stores and district managers to resolve issues and drive efficiency.

Qualifications

• 5+ years of customer service experience.
• Strong Microsoft Office skills.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor Flexible Fulfillment order status and alert the field to orders approaching or exceeding SLA
• Track JSM queue to assist field and IT Support with any system/procedural issues that arise
• Assist with Flexible Fulfillment rollouts by providing field training when needed
• Seek and make suggestions on process improvement opportunities
• Partner with stores and DMs to resolve Flexible Fulfillment order exceptions
• Manage store Flexible Fulfillment settings
• Perform Drop Ship Vendor audits
• Ensure Signet’s internal and external customers have a positive eCommerce experience
• Perform additional duties and projects assigned pertaining to the corporate initiative of Flexible Fulfillment

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Signet Jewelers is seeking a Flexible Fulfillment Store Outreach Coordinator to work with North American stores on eCommerce initiatives such as BOPIS, SFS, STS, and returns. You will monitor orders, support field IT, and help rollout programs to improve the customer experience.

The role requires 5+ years of customer service, strong MS Office skills, and excellent verbal and written communication, with collaboration across stores and district managers to resolve issues and drive efficiency.