Ecommerce Fulfillment Operations Lead

Samsung Electronics America; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Electronics America, Inc. is seeking an Ecommerce Fulfillment Manager to oversee day-to-day fulfillment operations for Samsung.com orders and drive cross-functional collaboration to ensure on-time, complete shipments.

The role emphasizes continuous improvement through process documentation, KPI analysis, and partnerships with Supply Chain, Customer Service, and Category Managers to reduce backorders and optimize order exceptions.

Qualifications

• Bachelor’s degree required
• 6+ years relevant experience in fulfillment or eCommerce business operations
• Experience creating process flows, procedural documentation and business reporting to include KPI measurement

Responsibilities

• Run day to day Ecommerce fulfillment operations; reviewing open orders & exceptions and collaborating cross-functionally to get orders out on time and in full
• Evaluate logistics and shipping partner performance and drive issue resolution, accountability to SLAs, and continuous improvement
• Partner with Supply Chain and Category Managers on improving backorder, EOL, replacement, and order exceptions and proactively prevent order issues
• Create, improve, and document standard operating procedures for fulfillment, escalations, and reporting
• Partner with Customer Service to understand consumer pain points and identify opportunities to improve the customer experience
• Monitor and understand measurements of KPIs for lead times, backorders, and exceptions to track progress towards operational goals and identify opportunities for improvement

Job description

Samsung Electronics America, Inc. is seeking an Ecommerce Fulfillment Manager to oversee day-to-day fulfillment operations for Samsung.com orders and drive cross-functional collaboration to ensure on-time, complete shipments.

The role emphasizes continuous improvement through process documentation, KPI analysis, and partnerships with Supply Chain, Customer Service, and Category Managers to reduce backorders and optimize order exceptions.