eCommerce Team Member II

Goodwill Industries of Middle Tennessee, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

403(b) Retirement Plan

Paid Vacation

Holiday & Sick Leave

Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks an eCommerce associate to prepare donated products for online sale, photograph items, and craft SEO-friendly listings. The role requires accurate packing, shipping, and adherence to marketplace policies while delivering excellent customer assistance.

You will work in a fast-paced environment focused on safety, quality, and continuous improvement, with opportunities for training and advancement within the eCommerce team.

Qualifications

• Attention to detail in processing and packaging
• Strong communication skills (oral and written)
• Technical knowledge of eCommerce software/applications
• Industry expertise in fast-paced eCommerce environments
• Ability to maintain safety and quality standards
• Willingness to learn and adapt to new skills
• Team-oriented with respectful collaboration
• Continuous learning mindset

Responsibilities

• Sorts and prepares incoming products for online sale following department guidelines
• Photographs items to accurately convey product information and condition
• Writes SEO-friendly auction titles and detailed descriptions
• Evaluates donations for online sale suitability and quality
• Ensures listings comply with marketplace policies and laws
• Stocks, picks, packages, and ships items per guidelines
• Resolves customer inquiries and tracks trends for leadership
• Trains and mentors teammates and distributes information

Job description

* Sorts and prepares incoming products for online sale according to department guidelines, accurately completing computerized forms with appropriate details. Identifies and communicates concerns, trends, and opportunities regarding incoming products. Under the direction of leadership, may communicate feedback to store agents in a respectful and professional manner.* Takes representative photographs that accurately convey product information and condition details.* Uses appropriate SEO keywords in auction titles and includes relevant product information and specific condition details in auction descriptions.* Valuates donations and inspects for quality/condition to determine appropriateness for online sales.* Ensures posted items follow all applicable marketplace guidelines, GISD’s policies/procedures, and state/federal laws.* Accurately stocks, picks, packages, and ships products according to department guidelines. Accurately sorts, prioritizes, and prints orders.* Accurately selects appropriate box size and packing materials to guard against product breakage in transit, without generating excessive material and postage costs.* Addresses a variety of customer inquiries according to department guidelines; monitors trends in customer inquiries and communicates concerns, trends, and opportunities to leadership.* Properly uses/maintains equipment and follows safety guidelines when processing and moving products.* Flexes between tasks and/or departments as directed with a cheerful and positive attitude.* Under the direction of leadership, provides skills training and mentoring to other team members in a respectful and professional manner.* Under the direction of leadership, distributes information and educational tools to team members. Leads team training/refreshing meetings and informational sessions.* Follows direction and completes other miscellaneous duties/tasks as assigned.* Other duties as assigned by management.Keeps all workstations and processing areas clean and organized. Completes general warehouse housekeeping duties as assigned. Continuously monitors the work area for safety compliance and promptly reports concerns to leadership.- Performs proficiently in at least 3-5 production and/or supporting roles in the eCommerce department, consistently exceeding minimum production quantity and quality requirements; and maintains consistent work pace for the entirety of the shift.1 year of eCommerce experience in a donation-based environment preferred.- Moderate computer experience in programs/software related to the eCommerce work processes.- Willingness to follow directions to learn new skills and apply them in daily work.- Demonstrated excellence working with people of diverse backgrounds, abilities, and ethnicities in a respectful and team-oriented manner.Industry Expertise - Has demonstrated proficiency in a fast-paced/production-oriented eCommerce environment with a focus on process, safety, and quality. Is adept at reaching and maintaining quantity/quality requirements.Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness and effectively encourages others to do the same. Seeks out continuous improvement opportunities and effectively communicates with leadership.- Technical Knowledge - Proficient computer and/or mobile device skills, specifically those software programs related to eCommerce daily business.Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.- Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one’s skills.Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.**Full-Time Benefits**: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program**Part-Time Benefits**: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program