Ecommerce Design Director & Systems Lead

SimpliSafe; Boston (MA); On-site; USD 212,000 - 283,000; Full time

Benefits offered by this job

Free SimpliSafe system and monitoring

ERGs and inclusive culture

Total rewards package

Job summary

SimpliSafe, a high‑tech home security company based in Boston, seeks a design leader for the Ecommerce team who will shape the end‑to‑end simplisafe.com experience and set a clear vision for the digital future.

You will lead a small team of designers and researchers, drive a CMS/front‑end overhaul, and champion AI in the design workflow while collaborating with Growth, Product, Engineering, Analytics, and Brand to deliver measurable business outcomes.

Qualifications

• 10+ years of digital product design experience, ideally with significant experience in D2C/ecommerce at a company where the majority of revenue came through the website.
• 5+ years leading and growing in‑house product design and research teams, including experience managing managers or senior individual contributors.
• Proven experience building, scaling, or governing a design system, and establishing the process/tooling that connects design and front‑end development — experience partnering through a CMS or front‑end replatforming is a strong plus.
• Practical experience integrating AI tools into a design workflow (e.g., AI‑assisted prototyping, content generation, research synthesis) and helping a team adopt new tools and ways of working.
• Track record of setting a design vision and influencing product strategy at the leadership level, not just executing against a roadmap.
• Track record of producing data‑informed, effective UX that delivers measurable outcomes for the customer and the business, in an experimentation‑centered environment.
• Track record of attracting, retaining, and up‑leveling high‑performing design teams.
• Highly skilled in Figma; fluent with modern design and prototyping tools, including AI‑assisted design tools.
• Familiarity with WCAG accessibility standards.
• Excellent verbal and written communication and storytelling skills, with the ability to influence senior stakeholders.
• A portfolio showcasing end‑to‑end design leadership — vision‑setting, org‑building, and measurable business outcomes across research, UX, visual, and interaction design.

Responsibilities

• Define and champion a compelling vision for the future of the simplisafe.com experience; translate that vision into a roadmap and influence broader product strategy.
• Own design system strategy for Ecommerce — establish the process, governance, and structure needed to capitalize on CMS and front‑end overhaul.
• Identify, pilot, and scale AI tools and workflows across design and research to increase team velocity and quality; set guidelines and training for responsible adoption.
• Build, coach, and grow a team of product designers and researchers; increase velocity of design output while raising the bar on craft.
• Partner closely with Growth, Product, Engineering, and Analytics to shape product strategy and improve day‑to‑day collaboration.
• Keep the team grounded in user research and a conversion‑focused, experimentation‑driven mindset; ensure design decisions are data‑driven and validated.
• Align closely with Brand to ensure visual and experiential consistency across channels.

Skills

Digital product design

Team leadership

Design systems

AI in design

UX research

Communication

Tools

Figma

AI-assisted design tools

Prototyping

Job description

SimpliSafe, a high‑tech home security company based in Boston, seeks a design leader for the Ecommerce team who will shape the end‑to‑end simplisafe.com experience and set a clear vision for the digital future.

You will lead a small team of designers and researchers, drive a CMS/front‑end overhaul, and champion AI in the design workflow while collaborating with Growth, Product, Engineering, Analytics, and Brand to deliver measurable business outcomes.